OTC Claims Management Specialists

3 weeks ago

Johannesburg, South Africa Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._
- Welcome to the relentless pursuit of better._

**_ _**

**_ _**
- This role is responsible for resolving and responding to Customer’s claims / deductions in a timely and professional manner. The general purpose of this role is to investigate, evaluate and conclude whether the customer claim is valid._
- Role and Responsibilities:_
- _Accurate and timely claims and deduction investigation within SLA turnaround time_
- _Responsible for maintaining overall deductions balance targets as required by the organization_
- _Ensure all rebate invoices are returned with the correct level of authorization and are paid against the correct rebate, with the appropriate supporting documentation._
- _Manually process claims (including collating back-up documentation)_
- _Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution_
- _Escalation (to Collections) of invalid claims, that translate into collectable amounts_
- _Trigger approval workflows as per claim status and follow-up if necessary_
- _Send customer resolution communication along with necessary documentation to the AP team_
- _Complete weekly and monthly processes in line with audit requirements_
- _Maintain regular connect with Finance and Sales and other internal teams to resolve disputes and recovery of invalid claims. Challenge any potential discrepancies on information provided._
- _Support initiatives related to process and technology to drive best in class_
- _Ensure compliance to all financial controls, completing periodic audits and providing information as required to client and external auditors_
- Minimum qualifications_
- _Graduate, preferably a commerce graduate_
- _Flexibility to work overtime during month end or to clear backlog_
- _Fluent in English. Proficient oral and written communication skills._
- _Strong analytical skills and attention to detail_
- _Should come with experience in Disputes Management and must have overall OTC knowledge and understanding_
- _Ability to identify issues proactively and troubleshoot in a timely manner._
- _Excellent communication, influencing, interpersonal skills_
- _Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills_
- _Customer centric mindset, ability to challenge status quo_
- Preferred qualifications_
- _SAP / MS Dynamics 365 experience preferred_
- _Exposure to consumer goods industry_
- _Understands digital concepts and can identify opportunities to drive efficiency and improvements._
- _Accounting skills including budgeting, forecasting and reconciliations_
- _Knowledge of different types of claims and deductions e.g.: OS&D (Overage, Shortage and Damage), Pricing, Coupon Deductions, Promo, etc._
- What can we offer?_

**_ _**
- Attractive salary and benefits such as Medical Aid, Retirement and risk benefits_
- Work in a multicultural environment;_
- Various trainings (technical & soft skills);_
- Development opportunities in a growing multinational company;_

**_ _**

**_ _**

**_
Job_**_Senior Process Associate_

**_ Primary Location_**_South Africa-Johannesburg_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 27, 2024, 5:40:13 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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