Rfc Clerk

2 weeks ago

Johannesburg, South Africa Motus Aftermarket Parts Full time

The incumbent will be responsible for all the Return for Credit stock including the administration and reports related to the stock.

**Requirements**:

- Grade 12
- At least 3 years’ experience in a similar environment
- Great communication and customer service experience
- Familiar with ELCB system
- desirable
- Technical background
- Desirable
- Honest, trustworthy and reliable
- Clear criminal record

**Key Performance Indicators includes, but not limited to.**
- Ensure all parts returned for credit are processed immediately as per the prescribed work instructions.
- Attend to queries regarding this process, internally and externally.
- Ensure parts returned are accompanied by appropriate documentation
- Ensure the process of evaluation of these parts is strictly followed.
- Consult with the technical department on any uncertainties on part returned.
- Clean deck concept is to be strictly applied.
- Liaison with customers regarding RFC's.
- Ensure all stock process is returned to stock without delay.
- Assist in stock take procedures
- Assist area co-ordinator to ensure continuity of the process of the key functions is maintained.
- Be able to work in other departments when required to do so
- One hour must be allocated every day, for destroying of unsalable/faulty import goods.
- If there are no goods for binning, he must assist with checking of rfc goods.

**Claims**
- Ensure all parts returned for claim purposes are processed immediately to the claims department as per the prescribed work instructions.
- Close communication with the Technical Department for technical advice regarding any uncertainty.
- Ensure all documentation is filed with sufficient traceability.
- Housekeeping of the working area.
- Adhere to company policies and procedures.
- Reporting discrepancies immediately to supervisor

**Equity Statement

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