Head of Project Management
2 weeks ago
**Summary**:
**Reports to**:Director of Services
**Line manages**:Digital Project Managers, Digital Project Assistants
**Salary**:Very Competitive (Depending on experience)
**Location**:Remote
**This role is successful when**:all website development projects are on time and on budget, with client satisfaction at 90% or higher.
The Head of Project Management will directly lead a team that currently comprises of a Digital Project Manager and a Digital Project Assistant. Over the next 12 months, we expect that team to grow to include two more Digital Project Assistants and one more Digital Project Manager.
You are responsible for all website design & development projects. The Head of Project Management works with the Digital Project Managers and Digital Project Assistant to ensure that the project runs on time and to.
The Head of Development and Lead UI/UX Designer are responsible for line managing their own departments and maintaining the highest possible standards. As the Head of Project Management, however, you are responsible for resource management for website development projects.
**Headline responsibilities**:
- Line management and accountability for colleagues in the Project Management Department
- Ultimate accountability for all website design & development projects
- Communication, including expectation management with project stakeholders (both client-side and within ESM Inbound)
- Resource management for front-end development projects
- Resource management for UI/UX design projects.
- Co-ordinating with the CRM Department and Back-End Development Department to deliver on extended functionality when required
- Writing proposals for new website projects in response to client briefs
- Writing technical requirements documentation based on client briefs and interviews with clients/stakeholders
- Ensuring that our project management software (Teamwork Projects) is maintained to the highest possible standard, ensuring that all colleagues and clients can easily see the status of projects, tasks and milestones
- Ensuring that website development projects are delivered on time and on budget
- Testing completed website projects to ensure exceptional design fidelity and expected functionality
- Reporting to Senior Leadership about project health and profitability
Experience & characteristics:
- At least four years of experience managing website projects
- At least two years of experience in either a client service role or managing expectations of multiple stakeholders
- Experience communicating with stakeholders at all levels of an organization
- Confidence handling difficult conversations with a range of stakeholders
- Prior line management experience
- Excellent attention to detail when reviewing deliverables to ensure design fidelity and expected functionality
- Familiarity with a project management software platform (experience with Teamwork Projects would be a significant advantage)
- Confidence writing use cases, user stories and acceptance criteria
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