Service Consultant X8
3 weeks ago
-Introduction
Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Role Purpose
Requirements
- Matric
- 1 - 2 years Medical scheme experience is an advantage
- Relevant tertiary qualification would be an advantage
- 2 - 3 years client service experience is essential
- Good understanding of the industry would be an advantage
- Knowledge of Momentum medical scheme product would be an advantage
- Knowledge of Oracle System would be an advantage
Duties & Responsibilities
- Identifying risks to the company and escalate accordingly
- Engaging in effective communication and delivery according to Service Level Agreements
- Maintaining a consistent service delivery to ensure client retention and satisfaction
- Obtaining and maintaining broad product and industry knowledge in order to effectively and accurately respond to customer queries
- Ensuring Service Level Agreements are met and exceeded at all times
- Providing first time resolution on queries of a complex nature
- Dealing promptly with client requests in a competent, efficient and professional manner
- Driving and supporting effective teamwork within the department
- Engaging in appropriate training interventions to promote own professional development
- Ensuring to demonstrate the company's values on a daily basis
- Recording of all queries and interactions with customers onto the workflow system
- To ensure the required turnaround time is met
- To ensure that all correspondence sent out is of the highest quality
Competencies
- A strong understanding of the medical aid and short term insurance industry will be advantageous
- Take ownership of all queries and ensure that they are resolved timeously and effectively
- Complete documentation as per departmental guidelines in order to meet client needs
- Utilise IT systems effectively, to ensure accuracy of documentation
- Adhere to organisational best practice and legislative requirements
- Adhere to policies and procedures and take corrective action where necessary
- Ensure all risks are mitigated and escalated where necessary
Enquiries
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Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.
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