Operations Support Analyst

3 weeks ago

Cape Town, South Africa OutsideCapital Full time

Our client is a multidisciplinary strategy and management consulting powerhouse. With expertise spanning the public and private sectors, our client has been gaining trust from governments, international financial institutions, private clients, and investors from all over who look to us for support in designing, financing, and implementing strategies, establishing structures and managing resources. In the seven main sectors of cities, climate, energy, resilience, transport, waste, and water, our client looks to improve quality of life, access to economic opportunities and building resilient workable solutions.
We are seeking a sharp and tech-savvy Operations Support Analyst to join our dynamic consulting powerhouse. As a Operations Support Analyst, you will be responsible for ensuring that our operational systems, processes, and procedures are seamlessly integrated and continually optimized to deliver accurate reporting, reliable record-keeping, and data-driven decision-making throughout our organization.

Reporting directly to the Bid, Operations, and IT Manager, you will have the opportunity to work with cross-functional teams, build and maintain data sources, and create dynamic dashboards that keep our operations running efficiently and compliantly. With a multi-disciplinary skillset, you will have the chance to analyze operational initiatives and identify opportunities for business optimization while ensuring business processes are aligned with objectives. Additionally, you may handle day-to-day administrative tasks that contribute to our world-class customer service experience.

**Responsibilities**:

- Ensure seamless communication and data input between internal stakeholders and collaboration systems (OpsComm, TRS, PIF, Subcon DD, Work in Sync, SharePoint)
- Design and develop dynamic reports, dashboards, and metrics that measure the success of our programs and provide recommendations to further enhance outcomes
- Create user guides and operating instructions to support program rollouts
- Collaborate with C-level executives to evaluate business operations, process mapping, and other factors impacting overall performance
- Other operational administration duties as assigned

**Requirements**:

- Bachelor's degree/diploma in a relevant field
- 5 years+ experience in operational administration and/or business consulting
- Advanced proficiency with MS Office, especially Excel, is required

Key Attributes:

- Adept in utilizing computers and IT systems
- Proficient in Microsoft cloud products including Office 365, Teams, and SharePoint
- Highly detail-oriented with excellent analytical and problem-solving abilities
- Self-motivated individual with strong initiative and a proactive attitude
- Ability to exercise sound judgment and discretion when handling confidential information
- Strong written and oral communication skills with a logical and analytical approach to solving complex problems

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