Estee Lauder

**Position Summary**:

- Achieve all Brands key performance indicators and targets
- Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
- Achieves the brand expectation for appointment and bookings.

**Key Roles & Responsibilities**:

- Create ways to achieve sell through targets
- Provide welcoming, personal, professional service to all customers at all times.
- Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
- Assist customers with product and services selection and information.
- Obtain customer data for CRM system or other client list as required.
- Keep informed about products, company information and store information.
- Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
- Actively participate in training sessions and partnered store mandatory training sessions.
- Inform customers timeously about promotions & events
- Ensure personal hygiene levels are at a high standard
- Ensure counters, shelves and cupboards are kept clean and dust free at all times
- Ensure discontinued stock is removed
- Ensure cleaning tools are stocked and in good condition
- Ensure display is per merchandising guideline
- Assist in Inventory Management
- Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
- Communicate low on stock and out of stocks to the Retail Manager.
- Assist in the proper rotation of stock
- Ensure provision in Retek system
- Ensure all testers are clean and in good condition
- Maintaining work environment
- Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
- Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
- Administrative Assistance Activities
- Adhere to proper security procedures regarding handling of cash and assets.
- Weekly top SKU counts
- Consolidate sales records weekly and then monthly as per required standard

**Qualifications**

**Requirements**:

- Grade 12
- Skilled Make-up Artist or Skincare Specialist
- Experience in the luxury beauty industry/Retail Cosmetics Experience
- Retail/customer service experience
- Strong Selling Skills
- Excellent communication skills
- Ability to work retail hours

**Job**: Retail - Store

**Primary Location**: ZA-KZN-Durban

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: Variable

**Job Number**: 232581