Estee Lauder

**Position Summary**:

- Achieve all Brands key performance indicators and targets
- Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
- Ensure s represents brand in a positive and professional manner at all times
- Fosters excellent working relationships on counter and with the wider business and retailer.
- Drive transactions by proactively promoting new products and additional tasks.
- Achieves the brand expectation for appointment and bookings.

**Responsibilities**:

- Achieve sales targets
- Create ways to achieve sell through targets eg. On counter Special Events
- Ensures customers are treated professionally at all times/Service excellence
- Be sales experts
- Recruit new customers to the Estee Lauder brand
- Monitor competitor brands
- Ensure client registry is kept up to date at all times
- Ensure all clients are informed timeously of promotions and special events
- Ensure all sales are recorded according to standard
- All customer returns to be handled according to policy
- Ensure in store promotions are organised effectively and timeously
- Attend training courses as and when scheduled
- Ensure knowledge levels are accurate and up to date
- Demonstrates effectives in skin care consultations
- Ensure that attendance is punctual and professional
- Ensure a full, clean and neat uniform is worn at all times whilst on duty
- Ensure personal hygiene levels are at a high standard
- Ensure counters, shelves and cupboards are kept clean and dust free at all times
- Ensure discontinued stock is removed
- Ensure cleaning tools are stocked and in good condition
- Ensure all testers are clean and in good condition
- Ensure there is sufficient stock for all promotions
- Ensure display is per merchandising guideline
- Ensure that collateral corresponds with promotion
- Follow the Estee Lauder Service Standard
- Record all sales on a daily basis
- Consolidate sales records weekly and then monthly as per required standard
- Ensure stock counts are done monthly and recorded timeously
- Ensure stock levels are maintained according to standard
- Ensures reports are submitted accurately and timeously

**Qualifications**
- Grade 12
- Experience in the luxury beauty industry/Retail Cosmetics Experience
- Strong Selling Skills
- Retail/customer service experience
- Excellent communication skills
- Abiity to work retail hours
- Beauty Certificate or similar

**Job**: Retail - Store

**Primary Location**: Europe, Middle East, Africa-ZA-KZN-Durban

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: Variable

**Job Number**: 243252