Front Desk Ambassador

1 week ago


Cape Town, South Africa In The City Hospitality Full time

If you are an organised, smart and enthusiastic individual looking to make a career move, this could just be the right move for you.

CANDIDATE MINIMUM REQUIREMENTS

**Education**:

- Grade 12 or equivalent
- Accommodation Certificate/ Hotel School diploma is advantageous

**Work experience**:

- At least 2 years’ previous experience in the same or similar position in a 4/5 star hotel / Self Catering guest House or self-catered apartments.
- Familiar with all duties and procedures in Front Office Department
- 1 years’ Channel manager experience essential.
- Valid Drivers licence
- Third language is advantageous

**Other**:

- Friendly and service orientated
- Reliable, responsible and dependable to fulfil obligations
- Excellent communication skills
- Attention to detail
- Willingness to lead, take charge and offer direction
- Ability to multitask
- Show initiative by taking control of task

**Tasks (include but not limited to)**:

- Check in and check-out of guests
- Make travel arrangements for sightseeing and tours
- Receive, store and deliver luggage and mail
- Relieve night audit when necessary
- Perform office duties
- Inform guests of the hotels services and facilities, policies and procedures
- Provide tourist information to guests
- Make reservations for sightseeing tours, restaurants, the cinema and live entertainment
- Deal with enquiries and requests from guests
- Take messages for guests
- Finalise guests' bills and issue receipts upon payment on extras account.
- Place guests' possessions in a safe if requested
- Follow in-house procedures to help ensure the security of guests and employees
- Perform general secretarial duties, such as preparing correspondence and attending to incoming calls

Pay: R5 000,00 - R7 000,00 per month



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