Senior Specialist: Ib Intelligence

3 months ago

Midrand, South Africa Vodafone Full time

**What. you’ll do**:
**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:

- Upskill identified Vodacom International Business, market analysts
- Work closely with teams in the identification of business requirements, functional design, process design
- Unlock a holistic Digital Transformation framework and strategy in the International Business markets.
- Analyses business processes, identify potential automation opportunities, and propose a Plan of Intelligent Automation strategy.
- Identify and unlock opportunities to re-use and scale automation processes across all the Vodacom African markets
- Providing the solution proposal by checking the scalability of the Intelligent Automation architecture.
- Ensure standards for Analysis and documentation is maintained.
- Assist market squads by providing insights for business benefits
- Unlock and execute on Group process re-useability strategy
- Execute on best practices, routines and innovative solutions to improve levels of digitisation and quality of output
- Have clear understanding of:

- End-to-end processes assessment,
- Ability to articulate inefficiencies in the system
- Re-engineer and radically simply processes
- Identify processes that are fit for re-use across the various markets
- Identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Machine Learning, Natural Language Understanding, Optical Character Recognition, etc
- Understand customer experience and data insights to inform value ads in the process.
- Must be able to manage/ cross IB market end-to-end processes
- Create and maintain a standard of building quality business case for intelligent automation
- Report on deviations that could derail the achievements against targets
- Lead and facilitate compilation of business cases for reengineering and automation

**Your responsibilities will include**:

- Promote a service mentality and develop strong relationships with finance, consumer, business and technology areas
- Support alignment of activities and objectives across the Vodacom Digital Process Re-Engineering team.
- Unlock group process re-useability strategy
- Ensure that IB market resources are coordinated in BA documentation standards
- Ensure constant knowledge of Artificial Intelligence industry in relation to process automation is maintained
- Execute on strategy growth opportunities in the Intelligent Automation space
- Guide IB market BA’s in developing, configuring and optimizing automation processes from inception through to deployment
- Assess processes, take measurements and interpret data
- Develop best practices, routines and innovative solutions to improve customer experience, fast track revenue generation and capex/opex spend reduction
- Perform risk assessments
- Quantify business benefits linked to digitisation
- Perform post-implementation review
- Guide all markets on Intelligent Automation best practice standards
- Post Grad Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Business Analyst experience
- Min 4 years of RPA hands-on experience.
- Strong working knowledge of concepts like Intelligent Automation
- At least 5 to 7 end-to-end implementations.
- Strong interpersonal and communication skills are required.
- Ability to influence and get stakeholder buy-in
- Analytical thinker with interpersonal skills

**Skills**
- Basic know-how of infrastructure topologies.
- In-depth knowledge of business process modeling with exposure to business process modelling.
- Ability to run design-thinking workshop for process re-engineering and process optimization.
- Process development.
- Ability to build a business case for digitisation

**We make an impact by offering**:

- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**: 03 October 2024.**

The base location for this role is **Midrand, Vodacom Campus.**

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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