Reception/admin Assistant
2 weeks ago
**Gauteng**, Tshwane (Pretoria)**
**Market Related - Market Related Monthly Cost To Company (Market related)**
**Experience**:
- 3+ years of experience in administration
- General knowledge of financial processes
- Must be computer literate - Word, Excel, internal ERP system
- Financial knowledge will be an advantage
- Fully bilingual in AFRIKAANS and English
**Responsibilities**:
**Administrative Support**:
- Assist in general administrative tasks, including filing, data entry, and documentation management.
- Assist with customer queries and/or complaints.
- Manage phone calls and correspondence.
- Create and update records and databases.
- Send expense claims to the Head Office finance department.
- Assist with marketing claims and recons.
- Booking in repairs and corresponding with customers on repairs status.
- Maintain company policies and procedures.
- o positively contribute to the team.
- Maintain confidentiality at all times.
**Documentation and record-keeping**:
- Create and manage documentation for incoming and outgoing repairs.
- Ensure that all necessary proof of payments is scanned and uploaded into the system for all sales invoices.
- Maintain organized and up-to-date records of all transactions and product movements.
**Communication**:
- Respond to customer, supplier, and internal staff inquiries regarding product availability, order status, inventory and repairs queries.
- Communicate with head office frequently regarding payments and claims.
- Contact customers after repairs to ensure their satisfaction and
- address any concerns.
- Request feedback to continuously improve repair services.
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