General Manager

4 weeks ago

Tzaneen, South Africa Broll Property Group Full time

**GENERAL MANAGER FOR TZANEEN MALL, TZANEEN CROSSING & TZANEEN LIFESTYLE CENTRE**

**POSITION PURPOSE**

Responsible for the management of the retail shopping centre. Ensure investment growth and maximum income of centre and properties through effective management and asset control. Develops related budgets, prepare monthly forecasts, prepares management packs for clients, manage management meetings, oversees leasing contracts, procures services, handles third party service contracts, capital expenditure and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**
- Assumes responsibility for the effective operations management of Centre and Properties and facilities.
- Centre and Property Management
- Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.
- Devises a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
- Investigates/initiates proposals for refurbishments
- Maintains a hands-on control of projects in hand
- Reviews the building status/grade annually and maintain the standards within those grade
- Clients Reporting
- Provides accurate information to clients according to agreed format timeously, including co-owned properties
- Prepare and Manage monthly management meetings including co-owned properties
- Analyses of monthly income / expenses
- Monitors turnover rentals
- Analyses of operating costs on a quarterly basis in terms of the approved forecasts
- Monitors of all municipal recoveries (and general recoveries) on a monthly basis
- Planning and Budgeting
- Prepares and completes budgets by January each year
- Completes of forecasts timeously
- Reviews rental quarterly and ensure best possible rate achieved and maintained
- Assists in formulation of business plans for the unit
- 5 Year budget - preparation and control
- Quarterly review and monitoring results
- Quarterly Expenditure / Analysis
- Sets and motivates Capex /TI philosophy per building in consultation with client
- Approves TI standard specification as recommended by the Project Manager
- Approves Capex within authority limits
- Ensures we conform to Capex philosophy and procedures
- Estimates new operating costs
- Ensures recovery of operational costs in accordance with Lease terms
- Debtors and Creditors Management
- Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal action
- Credit Control and responsible for management of Arrears, Legal action and Write-offs
- Parking Management
- Attends monthly / ad hoc interaction meetings for all parking areas
- In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parking areas
- Tenant Relations
- Deals with correspondence / interaction with tenants as require
- Ensures that leases are timeously renewed and all vacant space is let and in a presentable state
- New Tenants
- Determines and recommends letting mandates (i.e. rental levels, installation cost etc.)
- Undertake lease negotiation and maintenance of tenant relationships
- Controls new leases and records of same
- Oversee Lease Administration
- Controls / oversees new installations (through technical manager where appropriate) including: Premises design, negation/liaison/control with/of professionals and contractors and sign off acceptance of complete premise
- Existing Tenants
- Reviews lease agreements both direct and through building management where applicable
- Oversee Lease Administration
- Tenant liaison and public relations
- Controls/arranges centre promotions through merchant’s association/s or promotion committee/s
- Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
- Expense Control
- Checks and authorises payment of accounts
- Authorises cleaning, consumables, electrical and general maintenance orders
- Controls wage and salary allocation
- Controls municipal payments and recoveries there against
- Ensures cost effectiveness and performance of contractors
- Financial Management
- Monthly financial statements
- Monthly management reports
- Accurate budgeting and reporting
- Operating costs
- Calculates operating costs for charge

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