Production and Despatch Clerk

**Job Duties/Responsibilities will include**:
Responsible for attending to customers as point of sales and telephonic sales

Assisting sales rep with queries

Doing all production admin functions and stock takes (Raw, finished goods) and engineering

Responsible for despatch

Must adhere to the Health and Safety policies

Be at your workstation 5 minutes prior to the start of production

Ensure onsite customer services queries and issues are resolved to an exceptional standard

Provide continuously and professionally feedback on stock, generally follow up and feedback on new developments

Assist with walk in customers professionally as they enter the office

Answer incoming calls promptly and professionally

Manage safety together with the plant manager.

Identify specific safety hazards that will be encountered in the performance of your work and take corrective action to minimize these

Wear personal protective clothing provided by the company

Escalate any safety issue within their work area

To confirm and receive daily stock input from the Production Department

To liaise with Internal Sales regarding stock availability. Check daily stock availability against sales required

To supervise other yard personnel

Process delivery notes and schedule deliveries and collection with transporters and customers

To ensure that correct product is always loaded

To ensure correct quantities are always despatched

To ensure only quality-approved product is despatched

To ensure product is despatched only from designated stacks

To ensure loading takes place as per the standard format from the stacks

To conduct a monthly stock count

Ensure the day-to-day office and plant administration is conducted

Ensure the production checks daily

Manage the staff’s wages i.e., shift rosters and weekly wages

Reporting to management respectively

Plant shift rosters and assist with planning of staff

Ensure all staff starter packs are concluded and any HR / IR matters administration for the plant employees with the foreman

All administration functions designated to you for action by the plant manager

Purchasing and procuring of item as requested by Plant manager

Creating, stacking, and tracking of production orders

Writing of production and yard breakages

Batch documents for courier to accounts payable, plant and customer service

Issuing of raw materials on sage, e.g., diesel, Ip.

Administrate and co-ordinate stock takes, finish goods, raw materials, and engineering spares

Grade 12

Computer Literate (MS Office package)

Must be able to communicate in English

Must be customer orientated

Shift production hours, after hours as / when required

SAP/ERP Experience

Excellent organisation skills

Punctuality

MS Office (Word, Excel, etc)

Numerical understanding

Efficient in sorting out queries

Must be focused and pay attention to detail