Hybrid Account Manager

3 weeks ago

Tzaneen, South Africa SISOL LABOUR PROJECTS Full time

DDeveloping business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future and potential customers.

**Responsibilities**:

- Conduct monthly visits of your current month’s tiers
- Maintain an accurate customer database and call cycle
- Manage the customer expectations and needs
- Manage the customer portfolio allocated to you by ensuring:

- Manage declared BTV to Actual BTV processed monthly/quarterly/annually
- Manage customers not utilizing device and try reducing to a fully active portfolio
- Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites
- Renewal negotiations to begin at 12 months remaining on the current contract
- Keep the customer appraised of any changes or new product developments and services
- Settlement process is understood, and client is trained on instant access and webflo.
- Working with Finance on financial queries that they are unable to resolve and have escalateD

**Train the client on the current escalation process on the below**:

- Technical issues
- CIT escalations
- Settlement/Recon Queries
- Contact Centre Support
- Contact Centre WhatsApp support
- Source viable opportunities to promote The Connect Group to secure required weekly quota output and build a solid pipeline of opportunities with Business owners/decision makers
- Manage all activity and reporting via through Microsoft Platforms and report server daily to effectively manage and secure your prospect base amongst all 4 products
- Managing and actioning CIT E2E conversions
- Managing and actioning on going promotions/campaigns strategic decisions throughout the customer base
- Provide assistance to Business Consultants and other Connect Departments on matters escalated to AM’s/Hybrids on matters needed
- Assist Operations with customer training and billable calls
- Assist the Settlement staff with queries
- Meet deadlines for weekly/monthly reporting
- Daily Core Suite capturing

**REQUIREMENTS**:

- Matric essential
- Computer literacy
- Customer service qualification advantageous.
- 3 or more years' experience in sales and as an account manager
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Excellent verbal and written communication skills to communicate product ideas to clients
- Strong organizational skills and attention to detail
- South African Drivers’ License and own vehicle.
- Strong sales / cross-selling skills.

**Job Types**: Full-time, Permanent

**Salary**: R26,000.00 per month

**Education**:

- Diploma (preferred)

**Experience**:

- sales and as an account manager: 4 years (preferred)

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