Nandoca Experience Specialist

2 weeks ago

Johannesburg, South Africa Nandos Careers Full time

The Nandoca Experience Specialist is responsible for the management and enhancement of existing Nandoca Experience initiatives and to support howe they are embedded across the Company, including Nandoca communication, employee surveys and goal management.

**Minimum Requirements**:
Relevant HR qualification (NQF 7)

Degree in Industrial Psychology or equivalent (NQF level 7)

Driver’s License

3- 5 years’ experience in the Employee engagement space

**Knowledge**
- Knowledge of Project Management techniques and methodologies (intermediate)
- Knowledge of Change Management processes (intermediate)
- Knowledge of various communication platforms such as WhatsApp
- Knowledge of Performance Management principles and methodologies (intermediate)
- Knowledge of engagement survey rollout and interpretation (intermediate)

**Duties and Responsibilities**:
**Nandoca Experience Communication**
- Full ownership of the maintenance, management, delivery and enhancement (where applicable) of Nandoca Experience communication platforms and initiatives that have been agreed on as a business.
- Research and review business requirements and trends on request,
- Create quarterly comms plans and align initiatives to both the People strategy as well as business requirements
- Manage communications relating to the relevant initiatives
- Manage the design, creation and distribution of any initiative-related collateral

**Survey management**
- Liaise with Regional Training Managers and Skills Trainers to plan deployment
- Create, manage and communicate the climate survey schedule with the business
- Liaise with providers to ensure technological requirements and equipment needs are met for seamless execution
- Manage tablet / relevant equipment set up and logistics for deployment
- Support the rollout of the survey, ensuring a smooth implementation and data collection process
- Monitor climate survey completion rates and implement corrective actions (if necessary) to ensure 80% participation
- Maintain and manage other survey-related initiatives that may arise such as the Internal Brand Health Survey

**WhatsApp line management**
- Manage both corporate and franchisee WhatsApp lines
- Manage the communication calendar with departments
- Arrange with the service provider on daily sends
- Manage the daily sends and bill tracking
- Manage the data base update for franchisee with the BI team

**Nandoca Wellness programme management**
- Full ownership of the maintenance, management, delivery and enhancement (where applicable) The Nandoca wellness calendar both in casa and at CK
- Maintain a relationship with our EAP and prepare monthly reports and feedback sessions
- Manage communications relating to the relevant initiatives
- Manage the design, creation and distribution of any initiative-related collateral
- Track budgets and required spend for approvals

**Brand Induction**
- Co-ordinate quarterly brand induction days
- Facilitate and manage the facilitation schedules
- Manage costs in line with budge
- Ensure content is updated and relevant

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