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**Job ID**:15818**Position Type**:Full-Time**Job Function**:Human Resources & Training**Workplace Type**:Head Office**Division**:TFG HR Shared Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**We are looking for a Front-Line HR Administrator (12-month contract) within our Shared Services to be our customers first point of contact and manage first line resolution to request and queries related to HR in a dynamic, fast paced, high volume environment and customer centric environment.**

**As part of the People Shared Services, we provide excellent service and employee experience to over 30,000+ employees across Africa. The HR Frontline Administrator will identify, process and resolve employee HR queries/requests by delivering a first-class customer service experience by remaining committed to treating customers fairly and with integrity.**

**Responsibilities**
- Manage Inbound and outbound queries for internal and external customers
- Guide customers around basic HR processes, systems and tools
- Interpreting and classifying requests or queries and providing 1st level support
- Respond to customers queries in a timely and professional manner
- Collaborate with various HR teams to ensure accurate and speedy resolution of request or query
- Deliver superior service by adhering to SLA’s and quality standards
- To engage with our customer across multiple platforms and technology
- Process all relevant administration tasks/functions handled by the frontline team, like:

- Employee Relations administrative support
- Talent Acquisition, Capability, Development Leadership, Performance and Transformation administrative support.
- General administrative support across HR functions e.g. OD, Employee Engagement, Well-being, Reward and Benefits

**Requirements**:

- Matric/Grade 12
- Min of 1 year in customer service /query management function
- Min of 2 years Administration experience
- Experience working in a customer service call centre or shared services environment
- Experience dealing with HR administration and data processing
- Basic understanding of HR processes
- Experience in shared services
- A Basic understanding of how Human Resource Department’s function
- Qualification in HR (advantageous)

**Competencies**
- Good communication and interpersonal skills
- Proven time management and planning skills
- Excellent attention to detail and high level of accuracy
- Excellent skills in MS Office (Word, PowerPoint and Excel)
- Problem solving
- Ability to multitask
- Ability to work independently
- Ability to work under pressure
- Ability to plan and organise

**PLEASE NOTE**: