HR Consultant

**Job ID**:17441**Position Type**:Full-Time**Job Function**:Human Resources & Training**Workplace Type**:Head Office**Division**:TFG Human Resources**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**The HR Services Consultant is responsible for offering front-line HR consultation and advice across all HR disciplines within HR Shared Services.**

**This includes ensuring the provision of an excellent experience for employees across all TFG divisions/brands. This role will interface with Line Managers, employees as well as external stakeholders.**

**As the HR Consultant, your responsibilities will be to**:

- Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience
- Provide employee relations advice and support
- Provide support and advice related to, among others:

- Talent Acquisition
- Employee Relations
- Training and Development
- Performance and Transformation
- OD and Reward
- Maintain and ensure adherence to agreed policies and procedures
- Assist and advise line managers and employees on the effective utilisation of relevant self-service options
- Maintain employee data and reporting
- Adhere to service level agreements and quality standards
- HR or related degree (essential)
- 2 - 3 years’ experience in HR
- Cross function HR knowledge (Non
- negotiable)
- Excellent communication and interpersonal skills
- Excellent verbal reasoning
- Written communication skills
- A working knowledge of HR systems and MS Office
- High attention to detail, accuracy and a methodical approach
- Strong problem-solving abilities
- A strong customer centric approach with a high service delivery mind set
- A professional approach with a solution focussed orientation
- The ability to work independently and team orientated
- The ability to work in a pressurised, high volume environment
- Adaptability in a constant changing environment
- Experience in a shared services environment will be advantageous