Employee Assistance Programme: Clinical Coach

2 weeks ago

Centurion, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of wellness capabilities.

**Role Purpose**

To provide daily clinical development and clinical supervision of the operational team, ensuring the clinical team adheres to ethical and continued development regulations as per professional regulatory boards (SACSSP, HPCSA, EAPASA) and to oversee the delivery of clinical services in accordance with relevant regulatory bodies in conjunction with a client-centric approach.

**Requirements**:

- Qualification in Social Work / Clinical or Counselling Psychology / Registered Counsellor
- Postgraduate qualification in Social Work would be an advantage
- Registration with the relevant professional regulatory body is essential
- 5-7 Years’ experience in the counselling industry as a practitioner
- Minimum of 2 years’ experience in the supervision/leading of non-direct reports in counselling
- Clinical experience in an employee assistance wellness environment would be an advantage
- Clinical training/facilitation experience will be an advantage

**Duties & Responsibilities**
- Monitor and evaluate clinical processes for quality and effectiveness
- Contribute to the development of clinical protocols to determine the optimal process to implement the various client service solutions
- Manage the clinical service function daily, ensuring the highest standards of service delivery within ethical obligations to relevant professional governing bodies
- Provide expert advice to the internal operational team through individual and group supervision both daily and informal training sessions
- Providing a monthly report to team leaders
- Develop and coordinate continued professional development programmes for clinical staff
- Coordinate the regular debriefing and wellness initiatives of the internal EAP Care Centre Team
- Serve as the lead point of contact for the internal EAP Clinical Team
- Provide counselling/coaching as part of the clinical service delivery team to clients
- Co-ordinate various programmes within the care centre
- Complete clinical audits on high-risk client companies

**Competencies**
- Strong clinical background in various psycho-therapeutic frameworks and holistic models of wellness
- Outstanding ability to coach, mentor, teach and develop clinicians in the field of counselling and wellness
- Ability to motivate and inspire Team - create and maintain an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability
- Take responsibility for own development, resilience and self-care as a health professional; and actively mentor, coach and develop this responsibility in the clinical team
- Self-awareness and insight
- Manage self and relationships with others effectively, deal with ambiguity and pressure and provide perspective in difficult situations
- High level of agility, resilience and composure under pressure towards complex situations within the internal team and external client

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