Lifestyle Manager

2 weeks ago

Cape Town, South Africa Ten Group Full time

In lifestyle management no two days are ever the same, at any time you could easily be booking transfers to the Monaco Grand Prix, buying a baby crib, selecting a Birken handbag for a member or even finding things to do in the Maldives - the only limit is our imagination You will use your knowledge, contacts and research skills to assist with these interesting and often complex requests, ensuring we find creative solutions within specified timeframes, for our members to truly get the most from their lives. You will also use your research and communication skills to effectively collaborative with colleagues both within your team and also in other areas of Ten, to ensure the best opportunities are shared by all.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Key Responsibilities
- To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
- Have an in-depth understanding of your members' lifestyle needs, interests requirements
- Establish clear, detailed and through briefs from members
- Research the best options to meet exceed the lifestyle requirements of the member
- Always go above and beyond on your members' requests
- Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
- Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
- Work with member satisfaction ambassador to resolve and own all customer complaints relating to your members

**Requirements**:

- MUST be able to speak and write Japanese on a fluent/Native level.
- 1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
- Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
- Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
- Outstanding communication skills, both written and verbal
- The ability to multitask and handle several projects at the same time.
- The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
- Strong administration skills and be able to prioritized workloads to meet strict deadlines
- An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
- Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
- Possess good communication and interpersonal skills
- Having knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
- Experience with GSDC systems would be advantageous
- Concierge, customer service or call center experience will be preferred
- You must be flexible to work rotational shifts.
- Energetic and motivated team players who enjoy the challenge of meeting and beating targets
- An understanding of the luxury lifestyle and affluent customers.

**Benefits**

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**All our employees also enjoy a range of benefits**:

- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
- One (1) month paid Sabbatical a

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