Sales Consultant

1 month ago


Cape Town, South Africa Hr Legend Full time

**_To be successful in this role, you need to have a tertiary education, customer relationship experience, and the ability to analyze large amounts of data._**

**Your responsibilities will include**:

- Although the duties may not align precisely with those of a sales/customer service consultant, possessing a strong sales/customer skill set is essential for this position._
- Monitor and report on franchise and driver performance and operational compliance in the field
- Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
- Train and inform SOPs at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
- Assist in the continued improvement of SOPs for all clients across the delivery network
- Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
- Monitor and report on branch adherence to franchise agreements and key performance indicators (KPIs)
- Manage and work to improve weekly KPIs at franchise level
- Conduct regular audits to assess & measure performance and compliance
- Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
- Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
- Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
- Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address

**Qualifications & Experience**:

- Completed National Diploma or BCom in Commerce is essential
- You must have the ability to analyze large volumes of data using Microsoft Excel
- 5 years experience in a client-facing role in an operational environment or similar
- Proficient in Microsoft Office (word, excel & powerpoint)
- Operational experience managing an outlet, hub or a restaurant will be advantageous
- Previous hospitality/retail franchise working experience will be advantageous
- Training experience in an operational setting will be advantageous
- IT or tech savvy will be advantageous
- Field-based work experience

**Working hours**:
Tuesday Thursday 9:00 18:00

Friday Saturday 11:00 20:00

Sunday/Monday OFF



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