Client Development Manager

4 weeks ago

Randburg, South Africa ICONAF Full time

**JOB SUMMARY**

The Client Development manager at IconAF is **responsible for,** maintaining a portfolio of clients, including key customers. These customers are of strategic importance to IconAF and your role will be **focused on delivering revenue targets, service alignment and strategic positioning of key services.**

**Responsibilities & Duties**

The responsibility of the Client Development Manager is not exhaustive and may change from time to time as decided by Management.

**Business Responsibility**:

- Develop and manage a client base and lead generation network
- Identify, conduct, and evaluate new techniques for lead generation and data collection.
- Delivering revenue targets, based on retaining subscription revenue and/or generating new business, both within existing accounts and also across new clients and verticals.
- Managing and growing your portfolio of customers through cross-functional engagement. As part of your role, you will be required to have a potential pipeline focusing on the short-, mid-, and long-term revenue opportunities.
- Creation and management of an overall sales plan for the account and identifying account activity to ensure appropriate revenue/growth is achieved.
- Accurately forecasting revenue to your line manager ensuring there is a consistently strong pipeline to deliver core targets. This is generally on a monthly basis, but you may be asked to provide additional forecasts at your manager’s discretion
- Responsible for account planning and direction to ensure customer satisfaction and business KPI’s are achieved.
- You will ensure all services and contracts agreed upon have the correct margins
- Developing a full understanding of the value proposition
- Using the above knowledge to create Account Development Plans, with Objectives, Goals, Strategies & Measures detailed for all relevant accounts
- Managing and negotiating annual contracts across your client base, with the aim of growing revenue/services across your portfolio in line with business objectives
- Scheduling product deliveries around our workflow capacity, dealing with operational queries, and generally supporting our operations team to ensure we deliver a good level of service in all instances
- Responsible for sales administration tasks such as clients’ invoices & payment follow-up, coordination with different stakeholders about client delivery, invoices delivery & payment collections.
- Communicate and provide relevant client SLA and POCs to relevant operational business units.
- Ensure proper planning is in place for onboarding a new client.
- Expansion of budget must be undertaken in line with the business capacity(Headcount)
- Customer onboarding file to be submitted to CM team in time to formulate the yellow file.

**Key Performance Measures**:
1. Internal and external relationship management.

2. Consistent and stable expansion of client base

3. Consistently meeting Client budget requirements

4. Expansion pre-planning

5. Maintaining client records and monitoring and managing SLA both internally and externally.

6. Client on boarding processes adherence and admin

7. Meeting operational rudiments

**Knowledge, Skills and Abilities**
- Proven track record of managing revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives..
- Demonstrable sales experience, with a proven track record of delivering strong results against both revenue targets and KPI measures in previous roles.
- Good level of experience in key account management, strategic sales planning, and implementation, including experience of pipeline management
- Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment.
- Highly organized, driven, with good time management skills and a logical approach.
- Ability to present at Board Level and control meetings to your desired outcome.
- Software sales experience preferable
- Able to prioritize workload and excellent attention to detail.
- Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
- Professionally presented, articulate, and a confident communicator at all levels
- Experience of working with high value / blue-chip clients in a Commercial function preferable, inclusive of demonstrable ability to deliver revenue growth and increased strategic importance through your collaboration with these clients.

**Salary**: R30,000.00 per month

Application Deadline: 2023/05/31

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