Business Support Services Officer

2 weeks ago

Johannesburg, South Africa British Council Full time

Business Support Services Officer

**Date**:05-Jan-2023

**Location**: Johannesburg, Sub Saharan Africa, ZA

**Company**:British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

**Business Support Services Officer (Facilities)**

**Role Purpose**

To implement a consistent facilities management and business support service for the British Council offices and residences in South Africa. The areas this colleague is expected to contribute to include effective administration and service delivery for colleagues. This position is 100% on-site.

**Main accountabilities but not limited to the following**:
Facilities and support services
- Delivers a range of administrative services within agreed corporate procedures, to maximize quality, continuity, and efficiency.
- Maintains accurate records as they relate to the work area and drafts routine and some non-standard documentation, reports, or financial analysis/reconciliations.
- Performs straightforward analysis, manipulation, and interpretation of data, tasks, or information, presenting findings/results accurately and appropriately to support effective maintenance of management information systems
- Provides logístical support to the organization and delivery of internal and external activities, to ensure they run smoothly and efficiently.

Service support
- Receives and responds to inquiries from suppliers, and maybe a specific point of reference on queries relating to an area of nominated responsibility. Identifies where more complex issues require resolution by others and refer to them accordingly.
- Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logístical or technical difficulties) and proactively alerts the Head of Operations to any issues of concern that are likely to impact service, project, or task delivery.

Relationship & stakeholder management
- Proactively communicates and liaises with others (inside and outside the British Council) to ensure effective coordination and delivery of goods, services, and activities.
- Builds an understanding of who’s who within the wider directorate to enable effective resolution of issues when they arise.

Finance & resource management
- Monitors and takes responsibility for purchasing cards & procure2pay process, following established procedures.
- Ensures that equipment and materials required in facilities are available and ready to use when needed.

Managing self & others
- Plans and prioritizes own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily or weekly period.
- Tasks and coordinates others, internal colleagues, or external suppliers, to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

**Role-specific knowledge and experience**:
**Essential requirements**:

- Post-school certificate or diploma in administration or secretarial sector.
- 1+ years experience in an administrative support or office management role in a structured environment with guiding office practice and procedures.

**Desirable**:

- Experience working with a financial management system such as SAP or similar

**Further Information**
- **Pay Band **- Grade 4 / H**:

- **Remuneration: ZAR 22,664.00**:

- **Contract Type **- 1 (One) Year Fixed Term Contract**:

- **Location - Johannesburg, South Africa**:

- **Additional information**:

- **Language requirements**:Strong written and oral English communication skills.**:

- **The role holder must have existing rights to live and work in the country in which the role is based.**:

- **Closing

  • Business Support Officer

    4 weeks ago

    Johannesburg, South Africa RPO Recruitment Full time

    RPO Recruitment's client in the Cable Manufacturing industry is seeking a motivated and detail-oriented individual to join their team as a Business Support Officer. In this role, you will be responsible for providing administrative and operational support to the business and ensuring efficient and smooth day-to-day operations. **Responsibilities**: -...

  • Junior Pension Accounting Officer

    4 weeks ago

    Johannesburg, South Africa Ulwembu Business Services Full time

    **1. DIMENSIONS** (Indicate, in quantitative terms, the key areas on which your job has an impact.) - High level communication skills. - Strategic decision making. - Highly complex problems/issues within area of specialization. - Develops a thorough understanding of the discipline and the interaction with related fields. - Understands the fundamentals and...

  • Customer Service Agent

    1 month ago

    Johannesburg, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further! A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a **Customer Service Agent** to join their team in **Johannesburg**. You will form part of their high...

  • Business Support Specialist

    1 month ago

    Johannesburg, South Africa DHL Full time

    **Role Purpose** **To ensure provision of a range of specialist functions whose ultimate aim is to provide business analysis support to maintain and supports The specialist support includes manpower planning, forecasts, staffing, shifts including holiday and out of hour scheduling, Customer Service Technology support, trend analysis and reports supporting...

  • Business Support Coordinator

    1 month ago

    Johannesburg, South Africa Control Risks Full time

    The DTS (Digital Technology Solutions) Business Support Coordinator will play an integral role in orchestrating the responsiveness of DTS to external client requests on key products and tools including MyControlRisks. This role focuses clearly on ensuring efficient management of client onboarding, resolving client access or other technical issues and...

  • Key Account Manager

    4 weeks ago

    Johannesburg, South Africa Ulwembu Business Services Full time

    **Key Account Manager Duties and Responsibilities** - Develop a solid and trusting relationship between major key clients and company - Resolve key client issues and complaints - Develop a complete understanding of key account needs - Anticipate key account changes and improvements - Manage communications between key clients and internal teams - Manage...

  • Business Support Specialist

    4 weeks ago

    Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** - Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps,...

  • Executive Office Business Manager

    1 month ago

    Johannesburg, South Africa H2R Africa Full time

    One of our clients in the Financial industry has a vacancy available for an Executive Office Business Manager to join their team. Job Purpose:The key areas of responsibility entail managing governance, risk management, regulatory compliance and operations of the National Payment System of South Africa. These functions are fulfilled through various...

  • Business Support Administrator

    3 weeks ago

    Johannesburg, South Africa TalentCru Full time

    A company that specializes in ICT/Project Management talent placements and contracting has an exciting opportunity for a results driven Business Support Administrator in Gauteng. The successful incumbent will be required to provide administrative support within Paracon that enable service excellence to its internal and external stakeholders. Matric or NQF...

  • Business Support Administrator

    1 month ago

    Johannesburg, South Africa TalentCru Full time

    A company that specializes in ICT/Project Management talent placements and contracting has an exciting opportunity for a results driven Business Support Administrator in Gauteng.The successful incumbent will be required to provide administrative support within Paracon that enable service excellence to its internal and external stakeholders.Matric or NQF...

  • Executive Office Business Manager

    1 month ago

    Johannesburg, South Africa H2R Full time

    Gauteng, JHB - Northern Suburbs - Monthly Basic Salary (Market related, Negotiable) **EXECUTIVE OFFICE BUSINESS MANAGER** Executive Assistant Support Provide end-to-end executive office support to the executives. Managing functional and cross-functional responsibilities at a senior management level on behalf of the executives - Minimum of 3-year relevant...

  • Financial Analyst

    3 days ago

    Johannesburg, Gauteng, South Africa Ulwembu Business Services Full time

    1. PRINCIPAL ACCOUNTABILITIES (What is done – how is it done – and what is achieved by doing it)The scope will include but will not be limited toAnalyse, process and finalise basic applications for approval, delivering work that meets the prescribed time and quality standards.Assist in the planning of inspections and provide a written report on...

  • PAM 415495 - Business Administrator – Contract – Kempton Park

    1 month ago

    Johannesburg, South Africa Professional Career Services Full time

    Employer DescriptionCompany specializes in engineering and project management services.Job DescriptionYour duties will encompass:Execute on the approved service standards applicable to the company department that foster a customer centric environment.Support the implementation of company systems and structures that ensure delivery in line with the...

  • Office Admin Support and Company Driver

    1 month ago

    Johannesburg, South Africa Profession Hub Full time

    A Corporate Company based in Sandton is searching for an Office Support Administrator and Driver in a dual role. **Requirements**: - Matric and relevant Diploma - Valid Driver's license - 1 - 2 years of office support experience - Driver experience - Good communication skills (English) - MS Office experience **Office and Admin Support Duties**: - Provide...

  • Retail Business Consultant

    4 weeks ago

    Johannesburg, South Africa Momentum Distribution Services Full time

    **Introduction** Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. **Role...

  • HR Officer

    1 month ago

    Johannesburg, South Africa AJ Personnel Full time

    **Responsibilities** - Process remuneration, casuals and seasonal workers on payroll system - Monthly processing of staff payroll (overtime, leave management, deductions and loans - Increase and bonus preparation - Prepare payroll import - Oversee leave balance reports - Manage and oversee leave and overtime - Administration of banking details, loans and pay...

  • Client Service Support Specialist

    1 month ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client...

  • Officer: Application Support

    4 weeks ago

    Johannesburg, South Africa Wire Speed Systems Full time

    Description: SQL Job Purpose To provide effective and efficient Application Support to all Applications used within the environment. Formal learning Required: NQF Level 4: Grade 12 Qualifications Required (Essential): Matric Qualifications Required (preferred): Institute of Bankers (IOB) Qualification; National Certificate in Banking: Financial Service or...

  • Chief Business Services

    1 month ago

    Johannesburg, South Africa Phanda Personnel CC Full time

    **Key Responsibilities**: - Strategy and Leadership - Lead conceptualisation, design and implementation of the overall Business Services strategy aligned to the ATNS' vision, business needs and strategy. Provide strategic vision and executive leadership for the execution of the strategy, critical projects, cross-functional teams, and sustaining initiatives...

  • Retail Business Consultant

    4 weeks ago

    Johannesburg, South Africa Momentum Distribution Services Full time

    **Introduction** Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. **Role...