Shift Supervisor

6 months ago

Cape Town, South Africa City of Cape Town Full time

**JOB DESCRIPTION**

JOB TITLE**:Shift Supervisor (SS)**

**PURPOSE OF JOB**

To execute the restaurant plan by running the shift in line with all KFC systems and processes through:

- Executing a winning culture through Company principles,
- Execute systems and processes to ensure that operational standards are achieved
- Execute the delivery of customer and people promises.

**KEY PERFORMANCE AREAS**

**PEOPLE**
- Utilize principles to drive culture in restaurants during shifts
- Ensure that the shift is effectively and optimum staffed at all times
- Encourage team members to execute product procedures in line with CSL
- Ensure that new team members execute training against their training schedule and plan
- Assist in the management of all Employee Relations issues pertaining to the shift, updating the RGM and ARM as and when needed
- Adhere to all statutory and company Health, Safety and Food Hygiene regulations at all times and take corrective action where necessary in conjunction with the RGM and ARM.
- Assist the ARM/RGM in execution and completion of quarterly training initiatives such as new Window launches in line with the execution completion plan.
- Ensure that Company Security Procedures are followed rigorously in order to ensure the security of people, premises, stock, equipment and monies at all times.

**CUSTOMER**
- Create a customer focused environment which is appealing to KFC’s diverse customer base
- Work with the RGM/ARM with the completion of period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Assist RGM/ARM to follow up on ROCC Action Plans, completing actions in a timely manner.
- Encouraging and driving team members to execute all product procedures according to standards set out in the KFC CSL
- Address all customer complaints in line with company policy (PL EA SE and Taste Guarantee), escalating issues to RGM/ARM or Area Coach, where appropriate.
- Support and execute the period GES plan, utilizing relevant company tools (MOT observation checklists etc.) to ensure the restaurant is consistently achieving the company standard.
- Assist with the follow up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required.
- Ensure that the store consistently provides an excellent customer service by making use of the company tools and reports (e.g. prep for peak, condiment planner, checklists etc.).

**SALES**
- Consistently seek to maximize the sales on each shift through exceptional operational standards and a ‘maniacal’ approach to customer service. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
- Assist with developing a strong sales culture in your store, understand this and filter down to team members for every shift.
- Assist with managing team member incentives and drive regular recognition in store as and when needed.
- Ensure that points of sale are always up to date and that the team are trained on all new products enabling them to drive sales.
- Encourage, motivate, and influence TM to deliver on bold SWS measures to ensure sales drive behavior is maximized.

**PROFIT**
- Maximise the profitability of each shift by understanding and controlling all restaurant costs (e.g. labour, food, maintenance, and consumables etc.).
- Protect company assets in line with equipment preventative maintenance and cleaning and maintaining the building and equipment in line with the schedule of authority.
- Scrutinizing stock variances throughout the shift and auctioning any variances found in line with policies and procedures
- Utilise system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.

**QUALIFICATIONS, COMPETENCIES AND SKILLS**
- Grade 12
- Previous experience of managing a shift/ running a restaurant
- Excellent planning and time management
- Excellent verbal and written communication skills
- Ability to multitask and prioritise
- Self-starter with strong problem-solving skills
- Customer-centric mindset.

**Job Types**: Full-time, Temporary

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Shift Supervisor: 3 years (required)

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