Mobile Solutions Analyst

At **RCL FOODS** we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often

**RCL FOODS** is seeking to employ an experienced **Mobile Solutions Analyst **for our **Vector Logistics Division**.

**RCL FOODS** expects the suitable incumbent to ensure that targeted business benefits to be derived from the mobile solution are achieved and that correct technical integration between SAP and the solutions vendors are realised.

The role will be based in **Roodepoort **and will report to the **Sales Executive Business Intelligence**.

**Duties & Responsibilities**:
**Systems and Project Management**:
Liaise in communications between Fieldko/Salesforce (third party), VTM, Vector IT and relative principals as well other service providers.

Liaise with the Technical Systems Administrator to ensure that issues are resolved timeously.

Provide feedback to all internal customers regarding systems.

Assist in managing the communication process for changes, enhancements to the systems used.

Responsible for procuring and managing all internal technical resources where and when required for the VTM department.

Ensure that all relevant documentation is filled and updated accordingly. This would include report briefs to the third party as well as internally call cycle templates.

**Data Administration**:
Maintain the general data in both SAP, Salesforce & Fieldko.

Create and load questionnaires/audits in Fieldko.

Load promotional calendars in Fieldko.

Identify continuous business Improvement opportunities within the business unit/business area.

Implements enhancements as per business project’s function.

Assist in improving and streamlining business processes and preparing business process documentation as well as change management.

**Change Management, Training and Support**:
Facilitate mobile user change management (Focus Area) through appropriate communication channels.

Co-ordinate the change management and training requirements with Fieldko as they provide training as part of their service.

Facilitate mobile user involvement and system utilisation by identifying issues and finding solutions.

Conduct trade visits to evaluate solution performance and user adoption in the field.

Design and manage internal support programmes.

Support managers’ information requirements whether it be staff training; specific report requirements or audit requirements.

Promote system usage, benefits and returns within VTM (including management).

**Business Process Management**:
Liaise with Fieldko consultants and Vector IT team to refine business processes.

Design and implement business for principal requirements to ensure uniformity and clarity of requirements.

Provide the associated change management support to internal customers & VTM principals.

**Technical Insight and Expertise**:
Manage the GSM service provider.

Manage internal networking and performance issues.

Drive evolution of the mobile solution by reviewing best practice in local markets.

Serve as a liaison between the business and technical consultants to ensure the implementation of identified system enhancements.

Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s).

Execute on small business projects requiring IT systems implementation.

**Information and Data Management**:
Ensure team members accurately and regularly capture data onto the information system to enable access to reliable data and reporting for trend analysis and decision making. Ensure relative reports are subscribed and added to exec report for VTM management viewing.

Share relevant data with management teams to enable reliable business decision making.

Identify opportunities for improving on systems/processes related to the system.

Similarly highlight areas for concern and address with relevant managers.

**Administration**:
Oversee filing and safeguarding of records within area of responsibility.

Compile ad hoc spreadsheets when required.

Compile ad hoc presentations when required.

Process documents for inter-company charge outs.

**As a Mobile Solutions Analyst, the job holder is expected to**:
Make all operational and scheduling decisions that fall within the ambit of responsibility.

Solve complex conceptual and analytical problems within the ambit of responsibility.

Proactively identify and implement innovations, particularly those that will add insight and contribute to better decision-making in the business.

Evaluate and compare various technical alternatives and understand implementation challenges.

**Minimum Requirements**:
Degree / Diploma in Information Technology / B.Com

Valid Code EB drivers' license.

Must have experience in Outlook, Word (communication), PowerPoint (presentations), Excel (data management/analysis and as a planning tool), Microsoft Project (optional), SAP and AM office.

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