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3 weeks ago


 Experience using help desk software and remote support tools, South Africa RSG Mining And Construction Full time

**Requirements**:

- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

JOB TYPE

Work Day: Full Time

Employment type: Permanent Job

Salary: ZAR 12,000.00 - 14,500.00 Monthly

Positions available: 10

JOB REQUIREMENTS

Minimal experience: Unspecified

Gender: Indistinct



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