CRM Front Desk Assistant

2 days ago

Johannesburg, South Africa Ithemba Property Management Pty Ltd Full time

**JOB** **PROFILE** **SUMMARY** **INFORMATION**

**Role** **name**:CRM Front Desk Assistant

**Department**:CRM Department

**Reporting** **to**:CRM Manager

**Date** **developed**:02 November 2022

**Job** **purpose**:To support internal and external customers by providing Customer Service and

Administrative assistance for the CRM department.

**Position** **within** **the** **organisation**:
Senior Manager
- Operations

CRM Manager

CRM Front Desk Assistant

**KEY** **PERFORMANCE** **AREAS** **AND** **ACTIVITIES**

**Key** **performance** **areas: Job** **output**:
1. Customer Service **To check if the entrance and reception area is tidy by doing a walk by evaluation of the area and identifying areas that needs cleaning daily.**
- To welcome and assist walk-in tenants by giving professional advice in line with their query in a polite manner and escalating where necessary to the relevant CRM staff member daily.
- To answer calls using the Ithemba CRM greeting promptly by assisting tenants in line with their query and escalate/transfer the call where necessary to the relevant department or CRM staff member daily.
- To check if the entrance and reception area is tidy by doing a walk by evaluation of the area and identifying areas that needs cleaning at close of business daily

2. Administrative **To assist with fingerprint enrolment for new and existing tenants by printing the enrolment forms and guiding tenants on how to complete this enrolment form and checking if the information on the form is completed correctly and the validity of the supporting documents against the relevant CRM and Property management systems daily.**
- To assist new and existing tenants with payments by verifying the tenant code on CRM Property management system and entering the correct tenant code and the amount on the speed point daily.

arrangement form and checking the accuracy of the information on the form against the relevant CRM Property management system daily.

CRM Property management system daily.
- To keep record of completed fingerprint enrolment forms, and speed point payments slips by filling daily and submitting to the relevant departments weekly.
- To attend to management and staff ad hoc requests by preparing reports and responding to these requests as required.

**ROLE**

**REQUIREMENTS**:
**Qualifications**:NQF level 4 essential

**Functional** **experience**:6 months experience in office reception or customer service or similar essential

**Management** **experience**:None required

**IT** **software** **knowledge: Word Excel PowerPoint Other** **1 Other** **2 Other** **3**

Yes Yes Yes

**KEY** **RELATIONSHIPS**

**Internal**: **Management**
- Staff

**External**: **Tenants**
- Service providers

**COMPETENCIES**

**Competency** **levels: 0 1 2 3**

You do not / are You have **basic** You have **good** You are **an** **expert** not required to **skills** and can do **skills** and you can and are often have any skills in the work, but it operate called on to train this competency must be checked, independently and / or check and you with little people’s work sometimes ask guidance for assistance and

/ or guidance

These are the key competencies that are the MUST have for the position. Limit the list to no more than 10 to 12 in

TOTAL for positions. Think through the list of competencies you’d want to check if you were recruiting. What

MUST the position be able to do and how MUST the person behave to be able to meet the operational requirements of the job?

**Technical** **/* **functional* Customer Service 2

**competencies**:Administration 2

**Generic** **competencies**:Service delivery 2

Written and verbal communication 1

Problem solving 1

Interpersonal skills 1

Intrapersonal skills 1

**Applications**:
NAME: Tsundzukani Ntimbana

BASED IN (AREA) Johannesburg CBD

EMPLOYMENT
3 Months

DURATION

CLOSING DATE FOR
05 January 2024

APPLICATIONS:
OTHER

INSTRUCTIONS:
Application Deadline: 2024/01/05

**Job Type**: Permanent

**Salary**: R5 000,00 - R7 500,00 per month

Ability to Commute:

- Johannesburg, Gauteng (required)

Ability to Relocate:

- Johannesburg, Gauteng: Relocate before starting work (required)

Application Deadline: 2024/01/05

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