Consultant Sales Support Payment Acceptance
2 weeks ago
Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
**Job Description**:
Providing customer service and support:
- Answer inbound calls and respond to written queries timeously.
- Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.
- Resolve all complaints within agreed service level timeframes.
Strict adherence to risk and compliance:
- Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act.
- Strictly adhere to all risk and governance policies and procedures.
- Owning and being proactive about own training and development.
- Ensure on-going engagement direct and indirect with clients in specified portfolio.
- Take ownership and accountability for administrative element of client on-boarding, on-boarding must be concluded within 24 hours upon receipt of all relevant documentation
- Responsibility to meet with each new high value client in portfolio to solidify trio business model.
- Conduct portfolio management to prevent substantial losses.
- Exceptions must be approved by the Specialized Transactional Solutions (STS) Manager to prioritize.
- Prepare daily statistics for STS Manager in relation to production performance
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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