Telemarketing Sales Agent

**Here’s what you can expect to be doing in the role**
- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria

**A little about who you are**
- Matric / Grade 12 (required)
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (required)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

**Benefits**
- Basic + uncapped commission
- Spectacular incentive drives
- Creative agile work environment
- Provident fund
- Administered Medical aid
- Café and lounge area
- Staff restaurant with a variety of healthy meal options

**Early shift working hours**
- Monday to Thursday - 08h:00 - 17h:00
- Friday - 08h:00- 15h:00
- 2 Saturdays per month 09h:00 - 13h:30

**Late shift working hours - **occurring twice a month
- Monday to Thursday - 09h:30 - 19h:00
- Friday 08h:00 - 15h:00
- No Saturdays
- Transport provided for late shifts in surrounding areas

This role is based in Wynberg

**Job Type**: Permanent

Application Question(s):

- Do you have a criminal record?
- Do you reside in Cape Town?
- Were you previously employed at Homechoice as a telemarketing agent?
- Within the last six months, did you attend an interview at Homechoice for the Telemarketing Sales Agent position?
- Do you have 2-3 years sales/telemarketing/ outbound call centre experience
- I hereby consent to the Company, its duly authorised agent, LexisNexis Risk Management (LNRM) and its data providers to process my personal information and conduct background verification checks including but not limited to; credit, criminal, qualifications, employment references, fraud prevention, ID verification, FAIS comprehensive, professional associations, driver’s licence and social media.
- What is your current employment status:
**Experience**:

- Tele Sales: 1 year (required)