Luxury Travel

4 weeks ago

Cape Town, South Africa Ten Group Full time

**To complement our team in Cape Town, we are looking for an Italian-speaking Luxury Travel Consultant in the area of Luxury Lifestyle Management.***:
Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

**Overview of responsibilities**:

- process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.
- make reservations with airlines, hotels, and destination agencies
- prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
- mediate with passion
- active sales of promotions and exclusive events

**Requirements**:
**Your Profile**:

- You have excellent language skills in **_professional Italian and English_**, in written and spoken (C2 according to The Common European Framework).
- Ability to speak an additional language such as French or German of advantage
- have completed tertiary qualification or equivalent training, ideally in the field of tourism
- have several years of professional experience in the travel industry, a tour operator or in a travel agency
- have GDS knowledge (preferably Amadeus) and excellent destination knowledge
- have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- are service-oriented, flexible and able to work under pressure
- have a positive attitude and identify with Ten Group values
- have strong communication skills
- value exceptional service and live by this motto
- are available on a full-time basis
- **Flexibility** : ability to work the 13:00-22:00 GMT shift (Late shift between 15:00-00:00 SA local Time) either Sunday to Thursday /or Tuesday to Saturday.

**Guidelines for Hybrid/Home Office option**:

- Located in South Africa
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 75% Home Office possibility.
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed

**Benefits**

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**_Rewards designed around you:_**
- A **competitive salary **depending on experience, plus performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance.
- **Flexible work** arrangements including Hybrid work possibilities ; with up to 75% Home Office.
- **Paid time away from work**. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- **Paid Sabbaticals.** One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- **Extra Rewards.** Lucrative Ten Loyalty Rewards program.
- **Remote Working Holidays** - possibilities to Travel and Work
- **Employee Discounts**. Access to lots of great travel and entertainment discounts as our clients’ members would
- We also offer a company contribution towards **medical aid,** and transport home for those working a late shift (applies to those who don't have a car).
- **ICAS Employee Health and Wellness** (EHWP) services which are confidential and free for all employees to use.
- Be part of our **global, dynamic, and inclusive Team**, with diversity at its core.
- **Genuine career opportunities** within a dynamic and international company.
- **Safe & secure offices** in the Foreshore with complimentary off-street parking for this in-office days

**Who We Are**

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep inno

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