Adviser Virtual

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- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To provide a solution orientated service to customers in Short Term insurance and give advice. To provide solutions for the client's short-term insurance and financial planning needs by servicing customers on request and reviewing the client's portfolio in order to build a sustainable client base.

**Job Description**:
Client engagement will be virtual but at times would need to be done on a face to face bases thus it is a requirement that the successful applicant can travel, does have a valid driver’s license and does have access to their own transport.

It is also a requirement for the person to dress professionally and be presentable when engaging clients.

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Broker Support staff) via virtual channels
- Receive leads data provided by the Manager, Campaign Manager or set up by appointment campaign
- If it is a lead, make telephonic contact with the client to set up a meeting within the specified timeframes per the leads campaign agreement
- As part of the advice process, assess the client's portfolio and identify possible gaps for which solutions can be formulated. When offering a solution also include a record of advice that the solution is based on.
- Manage inbound calls, online and Virtual queries and requests from customers seeking advice on their Insurance needs
- Disclose all the relevant information to the client as required by the relevant legislative frameworks (e.g. FAIS Act) at the initial interaction; to enable the client to make a decision on whether or not to proceed with the transaction
- Follow all the steps in the designated client engagement process as specified by Absa Insurance and Financial Advisers
- Provide regular feedback to the Manager on actions taken to progress the lead
- Actioning and closing leads appropriately on identified systems as per provided guidelines
- Provide the correct campaign product information at all times during client interactions
- Meet conversion ratios through engaging with the required number of clients daily and providing the required number of customer solutions
- Make use of the software systems provided to conduct a comprehensive risk evaluation for the client
- Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voice-logging or to sign the relevant documents in order to get a comprehensive view of the client's short term insurance portfolio
- Discuss various possible solutions and options available with the client
- Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary Accountability: Risk and Compliance
- Ensure that all Absa Group Compliance exams are completed timeously, and the relevant pass mark achieved
- Ensure that all Regulatory and Absa Group Compliance requirements are met by following the campaign sales scripts during interactions with the client
- Report any non-compliance issues such as non-adherence to scripts to line management
- Comply with regulatory requirements in terms of FICA requirements
- Attend all the required training to attain accreditation to market the various products (product provider)
- Attend all the requisite internal training (i.e. Inhouse training, FAIS-related programs/courses)
- Attain the required FAIS credits in order to achieve Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
- Manage own career and personal development
- Ensure that all personal details such as street address, contact numbers etc are up to date on the Employee Self Service portal (ESS) by updating them on ESS on a regular basis.
- Comply with house rules
- Meet required adherence & absenteeism requirements
- Proactively minimize costs to the organization
- Work closely with other members of the unit to delivery outstanding performance
- Attend team buzz sessions and meetings and contribute fully, including suggestions for ways of improving customer service
- Support team by sharing knowledge & best practice

Education and Experience Required
- NQF level 4: Grade 12
- 120 FAIS credits at NQF Level 5 or an NQF Level equivalent B-degree in long Term Insurance or equivalent.

Preferred:

- 3 to 5 Years’ experience in insurance industry
- Higher certificate in Insurance
- RE 5 qualification obtained
- 120 credits at NQF Level 5 (Short term)
- Knowledge of the insurance industry
- Knowledge of financial management
- Presentation Skills
- Negotiation Skills
- Interpersonal Skills