Franchised Facilities Supervisor

**Job Number** 22200695

**Job Category** Engineering & Facilities

**Location** Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** Y

**Position Type** Non-Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, Protea Hospitality Group (Pty) Ltd. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

**JOB SUMMARY**

**Job Title**: Facilities Superisor

**Reports To**: Facilities Manager (FM)

**Post Purpose**: To superisor and coordinate all day-to-day maintenance/facilities operations (including security, pool and grounds issues).

The Facilities Superisor assumes a position of Second in Charge when the Facilities Manager/ Assistant Facilities Manager is not present and takes charge of the Maintenance team and its operation in the absence of the Facilities Manager/ Assistant Facilities Manager.

**Key Performance Area/s**:
**Reports and statistics**:

- Ensuring that all maintenance items are completed on a regular basis.
- Daily planning and managing maintenance team.
- Working with housekeeping, reception, food and beerage and banqueting on a maintenance leel.
- Assisting guests where you can.
- To ensure acant room checks are done and any other maintenance issue is resoled within the course of the day.
- All maintenance supplies are present in the maintenance storeroom, handing in of all stock lists of items needed.
- Ordering maintenance stock through the Facilities Manager.
- Ensuring all maintenance tools are present in the maintenance storeroom and or any tools that are needed are to be reported to the FM
- Maintain and improe the structure, furnishing, equipment, electrical, plumbing, air conditioning, generator, lifts, conference rooms, meeting rooms, back of house offices and residents
- All costs must be pre-approed before any work is undertaken.
- Manage stock leels, and order through the FM.
- Prioritize work in consultation with FM and GM and allocate accordingly.
- Attend management meetings.
- Hand out the work eenly to the Facilities team and use the required skill set to the adequate handy man to get the required job done.
- On completion of any maintenance job done by the handy man, check up on it
- If a job is incomplete at the end of a shift, you will need to either get the handy men to stay late and get the job completed and gie the hours back on a suitable day or you will sometimes be required to finish the job yourself.
- You will be required to work Hospitality hours (Shifts)
- As a superisor, you might be called upon to work additional hours.
- You will be required to hae your own transport at all times.
- Adhere to all company rules at all times
- Do walk-about inspections at the property for faults and defects, reporting them to the FM and sorting the issues out.
- Checking pool pumps and heaters on a regular basis and doing preentatie maintenance on the pumps and heaters.

**Knowledge of your product**:

- Ensure that you are at all times familiar with the jobs which hae been gien to you, you are capable of completing all tasks.

**Personnel**:

- Adhere to the Company’s disciplinary and grieance procedure.
- Ensure that you always wear your uniform, including your name badge and that your appearance is fresh and hygienic.
- Promote the Hotel Group at all times.
- Treat your colleagues in a respectful and polite manner.
- Call the manager to deal with any guest complaints.
- Endeaour at all times to promote and maintain sound industrial relations.
- Attend and participate in training courses as and when required to do so.

**Duties**:

- Ensure that the premises are kept clean at all times.
- Ensure that the required leel of discipline is being maintained at all times by all employees.
- Ensure that guest queries and complaints are dealt with in an efficient, prompt and courteous manner, thus achieing guest satisfaction. Ensure that the Manager is made aware of all complaints.
- Liaise will all departments with regards to maintenance needing to be done in the rooms and any other area within the hotel.
- All telephones and PABX are in 100% working order in the rooms.
- Work area and office to be clean, neat and tidy at all times.
- Perform any general electrical repairs when required.
- Regularly liaise with FM and check fencing, security and signage is in place and that the entrance is in safe working order.
- Ensure that daily cleaning and maintenance takes place.
- Swimming pool to remain blue and crystal clear (if applicable to the hotel property).
- Water features and fish ponds to be done once a month (if applicable to the hotel property).
- Ensure that the garden serice get all the garden work done (if applicable to t