Claims Service Consultant: Desktop

2 weeks ago

Pretoria, South Africa Santam Full time

About the Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
**Job Description**:
The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.
Key Responsibilities
Accountable for all claim interactions directly with the client/broker.
Determine merits, quantum, item identification, buying.
Negotiating and settling of claims with the insured/broker.
Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker
Ensures that the claim is handled efficiently.
Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakage
Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures.
Ensures that the claim is handled efficiently and identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
Communicate the process from the start of the claim and act as contact person if the client needs more information.
Qualifications and Experience
Matric/ Grade 12
An insurance qualification is recommended
3 years’ experience in short term claims environment with focus in commercial and personal
Experience in house contents accidental loss/damage claims
Experience with all House contents lightning claims
Experience with personal all risk claims
Experience with buildings combined bursting & overflowing claims
Previous geyser claims handling experience
Personal & Commercial policy experience
Experience with regards to assessment of Non-Motor claims
Competencies
Client Service Orientation
Analytical Thinking
Information Seeking
Drive for Results
Organisational commitment
Teamwork and Co-operation Skills
Computer Literate (MS Office Package)/ BPM
Excellent communication skills (verbal & written)
Ability to work under pressure
Negotiating skills Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Claim Consultant

    1 month ago

    Pretoria, South Africa JSM Business Services Full time

    Claim Consultant / Administrator **ROLE AND RESPONSIBILITIES** - Management of calls in a professional and efficient manner - Follow up calls where and when needed - Building professional relationships - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer...

  • Claims Consultant

    3 days ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Overview: The overall purpose of the Claims Administration role is to ensure the efficient and accurate processing of insurance claims in both short and long-term insurance lines. Attention to detail, strong communication skills, and in-depth knowledge of insurance procedures will contribute to maintaining high levels of client satisfaction and...

  • Claims Consultant

    3 days ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Overview: The overall purpose of the Claims Administration role is to ensure the efficient and accurate processing of insurance claims in both short and long-term insurance lines. Attention to detail, strong communication skills, and in-depth knowledge of insurance procedures will contribute to maintaining high levels of client satisfaction and...

  • Claims Consultant

    4 days ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Overview: The overall purpose of the Claims Administration role is to ensure the efficient and accurate processing of insurance claims in both short and long-term insurance lines. Attention to detail, strong communication skills, and in-depth knowledge of insurance procedures will contribute to maintaining high levels of client satisfaction and...

  • Claims Consultant

    2 days ago

    Pretoria, South Africa Adzuna ZA B C2 Full time

    Job Overview: The overall purpose of the Claims Administration role is to ensure the efficient and accurate processing of insurance claims in both short and long-term insurance lines. Attention to detail, strong communication skills, and in-depth knowledge of insurance procedures will contribute to maintaining high levels of client satisfaction and...

  • Desktop Technician

    1 month ago

    Pretoria, South Africa Baraka IT Solutions (Pty) Ltd Full time

    Troubleshoot hardware and software errors; Resolve connectivity issues;Asset Management processes and procedures for IT equipment;Setup and configure desktops, printers and mobile devices to the network;Install application programs requested by the user;Setup training environments when requested; Deploy software patches and updates; Provide laptop...

  • Desktop Support Administrator

    4 weeks ago

    Pretoria, South Africa Seventynine Digital Full time

    Seventynine Digital, an innovative ICT agency specializing in digital design, website design, software development, data analytics, and IT support, is seeking a talented Desktop Support Administrator to join our team. If you have a passion for technology and a desire to help clients succeed in the digital world, this is an excellent opportunity for...

  • 1st Line Support Consultant

    4 weeks ago

    Pretoria, South Africa The Hutech International Group Full time

    Web based Cloud Services Medium sized IT Company is expanding and looking for a 1st Line Support Consultant to join their team. You will be servicing their clients both remotely and on site when required. In Pretoria and Johannesburg. This position requires a person who has good general IT technical knowledge, troubleshooting, set-up and implementation of...

  • Claims Consultant: Business Insurance: Jhb

    1 month ago

    Pretoria, South Africa Telesure Investment Holdings Full time

    **ABOUT THE COMPANY** TIH is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service...

  • Ict Service Manager

    7 days ago

    Pretoria, South Africa Companies & Intellectual Property Commission Full time

    **ADVERTISEMENT** **ICT Service Manager** **Job Grade: P7** **Ref No.: S200001** **Remuneration**:R671 864 932 Total Cost to Company p/a** **Job Purpose**: Proactive Management of the ICT service calls and act as a link between ICT and business. **Key performance areas**: - Manage desktop support services - Manage desktop support services staff,...

  • Claims Assessor

    1 hour ago

    Pretoria, South Africa Adzuna ZA B C2 Full time

    About Our Client: Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced Claims Assessor to...

  • Claims Clerk

    4 weeks ago

    Pretoria, South Africa RAD Resources Full time

    Our client in the Insurance Industry is recruitng for a "Claims Administrator" to join their organisation. Salary R10 000 - R11 000 pm. The position will be based in Silverton, Pretoria **Duties**: - Admin - Short Term Insurance Claims - Customer Service **Requirements**: Matric MS Office 2 years Admin experience - For more information please...

  • Claims Administrator

    1 month ago

    Pretoria, South Africa Status Asset Management Full time

    Position: Claims Administrator Location: Pretoria  Do you have an unwavering attention to detail and the ability to ensure insurance claims are captured correctly within SLA? Do you have a passion for building relationships with insurers and providers to ascertain that the claim process is smooth, and payment is made promptly? Raise your hand...

  • Client Service Consultant

    1 month ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails,...

  • Client Service Consultant

    3 weeks ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details: Title: Client Service Consultant Location: Pretoria, Gauteng Permanent: Yes Full time: Yes Industry: Insurance Salary / CTC: R 18 000 Reports to: Call Centre Manager Job Description: The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and...

  • Client Service Consultant

    1 month ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails,...

  • Service Providers: Practice Consultant

    4 weeks ago

    Pretoria, South Africa Medpharm Recruitment Full time

    A Medical Aid in Pretoria is seeking a Service Provider Practice Consultant to join their Service Providers, Contracting and Research Department. **Duties**: - Proactively manage short paid and overcharged claims. - Increasing referrals to top-ranked Specialists. - Compiling, sharing and regularly updating Q&A documents and arranging Q&A sessions for staff...

  • Medical Claims Administrator

    1 month ago

    Pretoria, South Africa Qetello Holdings Full time

    **Duties**: - Assisting with capturing of claims when requested - Validation of data captured - Billing of claims - Submitting claims to the medical aid for processing of payment - Querying invalid rejections - Notifying patients of short payments/non-payments - Allocating payments - Settlements and a monthly completion of age analysis. - Account’s...

  • Junior Freelance Recruitment Consultant

    4 weeks ago

    Pretoria, South Africa Sakhona HR Full time

    We are looking for a Junior Freelance Recruitment Consultant to join our team to assist with various recruitment projects, support our Recruitment team in all aspects of the sourcing and administration process. **Responsibilities**: - Be responsible for end-to-end recruitment process. - Handling all the positions from Entry Level to Sr. Level positions. -...

  • Teams Leader

    1 hour ago

    Pretoria, South Africa Adzuna ZA B C2 Full time

    Job Details:Title: Team Leader – Short Term and Life ClaimsLocation: Pretoria EastPermanent: YesFull time: YesIndustry: InsuranceSalary / CTC: R 30 000 – R 45 000 (negotiable)Reports to: Claims Manager Job Description:The Short Term and Life Claims Team Leader is responsible for leading and managing a team of claims professionals handling both short-term...