Fraud Agent
4 weeks ago
**Requirements**:
- Relevant diplomas, certificates or completed training courses in Fraud Risk Management
- At least 2 to 3 years working experience in the Fraud Risk environment, especially Call Centre and shifted environment
- Good product knowledge of different banking products and services
**Responsibilities**:
- Carefully analyse alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and/or activity with customers in order to detect and prevent fraud at an early stage. (this includes all fraud types).
- All alerts in the fraud monitoring system must be actioned promptly, daily.
- Loading security blocks in cases where suspicious transactions or activity cannot be confirmed with customers and making clear notes on the fraud monitoring and case management systems for record and audit purposes
- Ensure that laid down procedures are always followed.
- Ensure all high risk or unusual activity is escalated to management immediately.
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