Production Support Analyst

2 weeks ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:

- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.**experience and qualifications**:

- Minimum relevant Tertiary qualification
- Minimum 4 years experience in FirstRand Group
- Competencies:

- Proven experience of working hands-on with a variety of API integrations and providing technical support on the same, preferably in a Banking environment.
- Knowledge of relevant internet and connectivity protocols.
- Knowledge of API's (REST) and the ability to understand JSON/XML/SQL files.
- Expert experience in reading log files, understanding of reading traceroute and telnets.
- Experience with SQL and a variety of databases.e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
- Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.
- Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy.
- Stakeholder management experience, with the ability to communicate effectively at different levels of an organisation.
- Excellent oral and written communication skills


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