Call Centre Agent

2 months ago


Port Elizabeth, South Africa KFML Holdings Full time

**Job Advert Summary**:
The Call Centre Agent will play a key role in managing communications with clients and suppliers, ensuring timely resolution of order-related issues, and maintaining high levels of customer satisfaction. This individual is responsible for managing calls, tickets, and resolving delayed or problematic orders, all while meeting defined service KPIs. The role also involves generating reports related to order statuses and no-movement items.

At our company, we live by our ICARE values**:Innovation**, **Collaboration**, **Accountability**, **Respect**, and **Empathy**. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.

**Minimum Requirements**:

- Minimum Grade 12.
- Experienced in telephone techniques.
- Computer literacy.
- Data capture experience is an advantage.
- Prior customer service training is desirable.
- Call Centre knowledge and experience.

**Duties and Responsibilities**:
**Call Management**:
Answer and make calls to clients and suppliers to manage inquiries, provide updates, and resolve any issues.

**Ticket Management**:
Efficiently handle and manage order tickets to ensure all responses and resolutions are completed in accordance with KPIs.

**Order Issue Resolution**:
Proactively address and resolve any delayed or problematic orders, coordinating with other teams or suppliers as needed.

**Reporting**:
Prepare and submit order status reports and no-movement reports for review by the supervisor.

**Customer Communication**:
Maintain clear, professional, and timely communication with clients and suppliers, ensuring a positive customer experience.


  • Call Centre Agent

    3 days ago


    Port Elizabeth, South Africa Vault Markets Full time

    **Listing Job Title: Call Centre Representative** **Company**: Vault Funder **Location**: Port Elizabeth **Type**: Full-Time **Key Responsibilities**: - Conduct outbound sales calls to new registrations and existing leads. - Build and maintain relationships with prospective clients to understand their trading needs. - Provide detailed information about...

  • Call Centre Agent

    2 months ago


    Port Elizabeth, South Africa Jobted ZA C2 Full time

    As a Call Centre Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time. Duties and Responsibilities - Engage with customers through online chat...

  • Call Centre Agent

    4 days ago


    Port Elizabeth, South Africa HENTIES JUICE PORT ELIZABETH BRANCH Full time

    RESPONSIBILITIES - Complete daily call cycle and keep track of all orders on tracker-system as well as on the allocated Sales Rep’s call cycle - Follow up with relevant Sales Rep regarding clients who have not yet placed order - Achieve minimum Sales growth continuously - Develop sales opportunities and report those to the relevant Sales Rep and Manager -...


  • Port Elizabeth, South Africa Compsol Full time

    Job Description: Job Purpose: Provide excellent client service & support to Employers and Service Providers. Key Performance Areas: 1. Call Centre 1.1. Telephonically register new IODs on eCOIDA or assist employers to register claims online. 1.2. Assist employers and SPs with any technical problems they experience whilst using eCOIDA. 1.3. Team viewer...

  • Debt Collector

    5 months ago


    Port Elizabeth, South Africa COLLECT A DEBT PTY LTD Full time

    **FULL TIME OFFICE-BASED DEBT COLLECTORS AND TRACING POSITIONS AVAILABLE** We are hiring We are looking for strong junior debt collectors and tracing experts to join our team. **Duties**: - Must have excellent negotiation skills - Have the ability to motivate payments - Must be accurate in precise in administration - Keep track of assigned accounts to...

  • Call Center Agent

    5 days ago


    Port Shepstone, South Africa Mdalisu Financial Services Full time

    Are you around Port Shepstone and looking for an opportunity for you to grow? We are hiring call center agents, **NO EXPIRIENCE** required and **FREE TRAINING** is provided Pay: R1 000,00 - R6 000,00 per month **Experience**: - Cold calling: 1 year (preferred) **Location**: - Port Shepstone, KwaZulu-Natal (required)

  • Debtors Clerk

    4 months ago


    Port Elizabeth, South Africa COLLECT A DEBT PTY LTD Full time

    **FULL TIME OFFICE-BASED DEBT COLLECTORS AND TRACING POSITIONS AVAILABLE** We are hiring We are looking for **strong junior debt collectors and tracing experts **to join our team. **Duties**: - Must have excellent negotiation skills - Have the ability to motivate payments - Must be accurate in precise in administration - Keep track of assigned accounts...

  • Sales Agent

    3 weeks ago


    Port Elizabeth, South Africa Neshinna Promotions Full time

    **Job Description: Sales Agent** We are seeking a highly motivated Sales Agent to join our team at Neshinna Promotions. The Sales Agent will be responsible for promoting and selling our products and services to potential customers, as well as maintaining positive relationships with existing customers. **Responsibilities**: - Develop and implement sales...

  • Insurance Agent

    3 weeks ago


    Port Elizabeth, South Africa Neshinna Promotions Full time

    The Insurance Agent is responsible for helping clients find and purchase the right insurance policies for their needs, including life, health, property, casualty, and other types of coverage. This role involves analyzing clients' needs, educating them on various insurance products, and guiding them through the purchasing process. The Insurance Agent will...

  • Sales Agent

    4 months ago


    Port Elizabeth, South Africa MJZ Direct Marketing Full time

    Are you passionate about sales and driven by results? Join our dynamic team as a Sales Agent! In this role, you will be the face of our company, connecting with potential clients and showcasing our exceptional products/services. Your ability to build relationships and provide outstanding customer service will be key to your success as you help us grow our...


  • Port Elizabeth, South Africa Jendamark Full time

    **Basic Requirements**: - Formal Tertiary education: - Grade 12 or equivalent - Diploma or degree in Education would be advantageous **Experience**: - Previous experience in a call centre, customer service, or technical support role is preferred - Familiarity with educational platforms or e-learning environments is an asset - Experience working with...

  • Residential Agents

    2 weeks ago


    Port Elizabeth, South Africa Revtech Global (Pty) Ltd Full time

    Residential Agents Port Elizabeth Responsibilities: - You'll use a showroom as your basecamp, but you'll work independently of the showroom to Broker and close deals with professionals working on large commercial projects that require high-end tiles, taps, sanitaryware, accessories, etc. - With your understanding of the luxury brand in a high-end...


  • Port Elizabeth, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Call Center Agent

    1 week ago


    Port Elizabeth, South Africa WNS Global Services Full time

    **Company Description** WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • Port Elizabeth, South Africa Eastern Province Child & Youth Care Centre Full time

    **Recruitment Advert - Residential Campus/Child Care Supervisor/Social Auxiliary worker** EP Child and Youth Care Centre is seeking a competent person to assist the program team to implement residential programs. Key Responsibilities: 1. Empowering, supporting and supervising professional child care staff on the campus 2. Managing the weekly work rosters...


  • Port Elizabeth, South Africa North Point Reality Group Full time

    Northpoint Realty Group is looking for a Commercial Real Estate Broker and Residential Agent Northpoint Realty Group pays up to an 80/20 Commission split with an additional Profit Share and just getting by financially. Northpoint Realty Group will equip, challenge and expect you to outperform your peers in the industry. If you are an ambitious...

  • Account Manager

    4 weeks ago


    Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

    Job Summary:Job Title: Sales Executive Location: Eastern Cape, South AfricaSalary: R120000 per year (commensurate with qualification and experience + commission + unlimited day-to-day medical after probation)Responsibilities:- Seeking out new business clients- Attending to call centre leads appointmentsRequirements:- Minimum of Matric- Own car and valid...

  • Sales Professional

    4 weeks ago


    Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

    Job Position: Sales Executive Ref: 4844Location: Eastern Cape, South AfricaSalary: R120000 per annum (commensurate with qualification and experience + commission + unlimited day-to-day medical after probation)Key Responsibilities:Seeking out new business clientsAttending to call centre leads appointmentsWe are seeking a highly motivated sales executive to...

  • Team Leader

    4 weeks ago


    Port Elizabeth, South Africa Teleperformance South Africa Full time

    **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...


  • Port Elizabeth, South Africa Eazi Access Rental Full time

    **1. JOB PURPOSE** Manage all Customer Services expectations, related calls and follow-ups, resolve Customer queries and use appropriate retention tools where required. Real-time SLA Management and achieve CSI targets. **2. Key performance areas** Customer Service - CSI - Query management - Customer Retention - Report and escalate Customer concerns in...