Service Intern

2 weeks ago

East London, South Africa Ann Swann Personnel Services Full time

**2024-04-05 - 2024-05-05**

**PERMANENT**

**JHB001885**

**GRADUATE**

**Eastern Cape**, East London**

**Stipend Monthly (Market related)**

**Duties and Responsibilities**:

- **Assist in Service Operations**: Support the service team in day-to-day operations, including but not limited to repairs, maintenance, and customer service.
- **Documentation and Reporting**: Maintain accurate records of service activities, including work orders, service reports, and customer feedback. Prepare periodic reports summarizing service activities and performance metrics.
- **Customer Interaction**: Interact with customers to understand their service requirements, provide assistance, and ensure customer satisfaction. Handle inquiries, schedule appointments, and follow up on service requests.
- **Technical Support**: Assist technicians in troubleshooting issues, utilising diagnostic equipment, and performing repairs as directed by supervisors.
- **Quality Assurance**: Participate in quality control processes to ensure service standards are met or exceeded. Conduct inspections and checks to identify and rectify any deviations from quality standards.
- **Process Improvement**: Contribute ideas and suggestions for improving service processes, efficiency, and customer satisfaction. Work collaboratively with team members to implement identified improvements.
- **Training and Development**: Actively engage in training sessions and on-the-job learning opportunities to enhance technical skills, product knowledge, and overall professional development.

**Qualifications and Requirements**:

- Completed Matric/Grade12 (Certificate Required)
- Qualifications in Metrology, Mechanical Engineering, or a related field.
- Strong interest in gaining practical experience in the service and maintenance of equipment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with colleagues and customers.
- Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
- Valid driver's license is a must.
- For more information please contact:
**Juan Sargent

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