Sales Agent
3 months ago
We're seeking Outbound Sales agents for our Clients Call Centre.
**Position Overview**: As an Outbound Agent, you'll handle inbound and outbound calls, provide expert advice, and ensure customer satisfaction.
**Key Duties and Responsibilities**:
- Cold calling prospective clients to promote Telecommunication Products_
- Needs analysis_
- Objection handling_
- Maintain a level of professionalism on all forms of communication channels._
- Deliver great customer service to each client._
- Maintain SLA with our clients._
- Excellent verbal skills_
- Excellent CRM & dialler administrative skills_
- Take and process orders in an accurate manner._
- Meet and exceed clients’ expectations and meet sales quota_
**Requirements**:
**Qualifications and skills**:
- 2 years call center sales experience (required)_
- Previous experience in telecommunications/financial industry (preferred)_
- Matric Certificate_
- Clear Criminal record_
- Fluent, neutral English speaking_
- Ability to thrive in high-pressure work environments._
- Strong analytical and telephonic communication skills_
- Expertise in building and maintaining customer relationships._
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)_
- Excellent time keeping and attendance records._
- Proven track record of achieving monthly and weekly sales targets._
- Must be a team player._
- Understand QA scores and compliance requirements._
- Meet set departmental KPI_
- Outstanding negotiation and Closing Skills with ability to resolve issues._
**Benefits**:
**Benefits**:
- Competitive salary with incentives.
- Opportunities for career advancement.
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