Personal Travel Planner

**Summary**:
American Holidays are looking for a full time Personal Travel Planner to join their expanding sales team in Cape Town This role is ideal for someone who is enthusiastic and looking for a new challenge in an exciting industry. Also someone who is focused to accomplish goals, results driven, resilient, and confident with the ability to establish a rapport and build relationships with customers and colleagues.

**What You Will Be Doing**:

- Plan and create tailormade itineraries based on the customer’s requirements
- Deliver exceptional service to customers providing a prompt response to queries, develop relationships and making appropriate recommendations
- Working toward sales targets with incentives
- Maintain a strong awareness of the current product offering and develop that knowledge through self-development as well as opportunities to attend educational trips to our destinations
- Work closely with other departments
- Ownership and Accountability of own quality of work to minimise risk of errors
- Provide feedback to team leaders on customers/market/ any relevant information affecting conversion.
- Share knowledge among the team - feedback and present from trips

**What We Are Looking For**:

- A passion for travel
- Proven experience working as Travel Agent or Tour Operator using a GDS
- Track record of exceeding sales and service targets
- Highly motivated
- Excellent communication skills, building strong relationships
- Ability to work well under pressure meeting business targets
- Strong focus striving to exceed customer expectations
- Commercial awareness with excellent attention to detail
- Pro-active problem solver
- Take ownership of own performance and development
- Confident, self-motivated and excellent collaborator
- Ability to be flexible supporting business events, evenings, weekends and bank holidays
- An understanding of a sales call centre and retail environment
- A valid passport and the ability to travel abroad when required by the business

**What Can We Offer You?**
- Competitive Salary
- Flexible working hours, including working from home / hybrid working
- Career progression opportunities through comprehensive training and development

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

LI-JH1

LI-HYBRID