Cs Specialist, Trad. Chinese, Publisher Support

3 weeks ago


Cape Town, South Africa Amazon Dev Centre South Africa Full time

Basic Qualifications
- Fluent in Traditional Chinese and English language in written and verbal communication
- Matric or equivalent
- 1+ years customer service experience
- Working knowledge of Microsoft Office Applications
- Ability to navigate multiple computer systems and platforms
- Fluent in Traditional Chinese and English language in written and verbal communication

Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?

Overview:
We are seeking a driven, experienced professional to work directly with a specialized segment of authors and content providers. The CS Specialist will play a critical role by working directly with authors/publishers while learning from them so that we can create the best-in-class customer experience for them.

Job Responsibilities:

- Demonstrate timely, accurate, friendly and professional Customer Service (CS) in clear written and oral communication and exceed customer expectations by going above and beyond
- Meet or exceed quality and productivity goals assigned by management
- Demonstrate an appropriate sense of urgency when resolving customer issues including knowledge and use of departmental resources, policies and procedures
- Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
- Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
- Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
- All other duties as assigned

Key job responsibilities

Demonstrate timely, accurate, friendly and professional Customer Service (CS) including clear written and oral communication

Meet or exceed quality and productivity goals assigned by management

Demonstrate an appropriate sense of urgency when resolving customer issues

Demonstrate knowledge and use of departmental resources, policies and procedures

Effectively use available tools in order to provide an accurate response and an exceptional customer experience

Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency

Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management

Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers

Exceed customer expectations by going above and beyond

All other duties as assigned

Preferred Qualifications
- Bachelor’s Degree
- 1 or more years of experience in CS
- 2+ years previous experience in a customer service environment
- Experience in digital media and knowledge of the publishing industry is a plus
- Previous publishing experience advantageous.
- Strong attention to detail
- Demonstrated ability to prioritize and multitask
- Excellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goals
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality; deal with ambiguous situations
- Ability to work with technical and non-technical business owners to accomplish goals
- Experience in identifying opportunities to simplify and/or automate complex processes.
- Must be able to think creatively and possess strong analytical and problem solving skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
- Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
- Identify lapses in communication between internal teams and work with those teams to ensure that Indie Publishing is not surprised about new product launches
- Ability to communicate effectively and act as an influencer and ambassador on behalf of Indie Publishing



  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Fluent in Arabic and English language in written and verbal communication Matric or equivalent 1+ years customer service experience Working knowledge of Microsoft Office Applications Ability to navigate multiple computer systems and platforms We are seeking a driven, experienced professional to work directly with a specialized segment of content providers....

  • Desktop Publisher

    4 weeks ago


    Cape Town, South Africa Pixelfaerie Business Services (Pty) Ltd Full time

    **Looking for a future awesome Desktop Publisher (PowerPoint)** - **Hello future colleague,**_ - **Here at PixelFaerie, we focus on providing high-quality desktop publishing 24/7, straight from our office in central Cape Town.**_ - **When we say high-quality, it’s that top-notch office support service, and we even do it in English, German, and Arabic,...


  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Proven German and English verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills with external/internal stakeholders - Proven ability to understand complex issues Position Responsibilities - Reprocess stuck books through the system - Route issues and bugs...

  • Kdp Cs Team Manager

    4 weeks ago


    Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Previous team management experience - Proficiency in using MS tools - Flexibility to work in an overnight shift environment which includes weekends and public holidays The Team Manager is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and Publisher advocacy that enables a...

  • Is Support Specialist

    4 weeks ago


    Cape Town, South Africa Progressive Edge Full time

    **IS Support Specialist (T-SQL)** **Cape Town** Join our esteemed Information Systems support team at a leading asset management firm in South Africa! We're seeking a committed IS Support Specialist to play a pivotal role in executing essential operations, configurations, and maintenance on our production systems. Your responsibilities will encompass...


  • Cape Town, South Africa Huntswood Full time

    **Job profile/ Purpose**: We are looking for a skilled and experienced People Support Specialist to join our team! As a People Support Specialist, you will be responsible for supporting our HR department in the development and execution of HR strategy, policies and objectives **Roles and Responsibilities**: - Managing all HR admin Procedures. - Drafting of...


  • Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 03.03.2023 REFERENCE NUMBER CS 27/23 Ext SALARY **TCOE**: R 1 114 096 p.a DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES ERP Integration Specialist - SAP Project Portfolio Management **Requirements**: - National diploma supported by SAP PPM certification. Applicants with higher tertiary...


  • Cape Town, South Africa Ten Group Full time

    **Overview** As an expert in the travel market you will use your knowledge, experience and know how to deliver best in class service specific to Travel, working to achieve the goals and objectives of the Global Travel Strategy/Proposition. You will provide support to our regional travel teams with complex requests including, but not limited to, ticket...


  • Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 11.12.2023 REFERENCE NUMBER CS 240/23 External SALARY **TCOE**: R1 174 257-R1 518 322 DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES ERP Integration Specialist **Requirements**: - A relevant Bachelor’s degree or equivalent - 8 years’ relevant experience in SAP PPM - 3...

  • Massage Therapist

    6 days ago


    Cape Town, South Africa MSC Cruises Full time

    -Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the followinglanguages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language isconsidered as a plus-High School Graduate or equivalent-Must hold relevant qualifications-Certifications in specialist techniques (Thai...

  • Massage Therapist

    7 days ago


    Cape Town, South Africa Adzuna ZA B C2 Full time

    -Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the followinglanguages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language isconsidered as a plus-High School Graduate or equivalent-Must hold relevant qualifications-Certifications in specialist techniques (Thai...

  • Massage Therapist

    7 days ago


    Cape Town, South Africa MSC Cruises Full time

    -Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the followinglanguages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language isconsidered as a plus-High School Graduate or equivalent-Must hold relevant qualifications-Certifications in specialist techniques (Thai...


  • Cape Town, South Africa CTICC Full time

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support. To ensure the provision of prioritized...

  • IT Support

    6 days ago


    Cape Town, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Computer/IT Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Paula Addinall- Sub Category: - IT Support- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No-...


  • Cape Town, South Africa Dynexity Full time

    My client in Financial Markets is looking for an experienced Trade Support Specialist to provide support to the Head of Operations and Dealing Desks with daily post trade settlement. - Minimum 5 years experience working in a Stock broking environment. - Mandatory B.Com Finance/ Investments / Economics Degree coupled with JSE exams (RPE / Bond Settlement...


  • Cape Town, South Africa Crocs South Africa Full time

    **Sales Operations** - Onboarding accounts including account setup, customer portals, reporting set up and CS training - Provide accounts with seasonal information - SAP Management including BP Maintenance, Account Set Up, VAS - WHS Location Management - Manage and set up VAS based on customer requirements and DSV - Operational Order book Management |...


  • Cape Town, South Africa Right People Solutions Full time

    Junior Level: Buying Admin Support During your training, you will learn how to - understand merchandise trends, interpret Clients needs and construct merchandise collections that successfully deliver their business strategies. To succeed in this role you will need to: work like a dog, be able to juggle lots of balls at the same time, be a committed team...


  • Cape Town, South Africa South African Medical Research Council (MRC) Full time

    **Senior Specialist Scientist** **Duration: One-year contract** The Health Systems Research Unit (HSRU), based at the South African Medical Research Council (SAMRC), leads work in the field of evidence-informed policy and practice. An appropriately qualified and experienced Senior Specialist Scientist is required to join our team on a full-time basis to...


  • Cape Town, South Africa Coronation Fund Managers Full time

    Be a key member of our Information Systems support team at one of South Africa's top asset management firms! We are on the lookout for a dedicated IS Support Specialist ready to perform critical operations, configurations, and maintenance on our production systems. Your role will involve tracking, managing, and reporting on IT problems, ensuring swift...


  • Cape Town, South Africa AVI Limited Full time

    **Indigo Brands**, based in Cape Town, is a subsidiary of AVI Limited (AVI). Leaders in personal care and beauty products including female and male perfumed body sprays, roll-on deodorants, body care, face care, colour cosmetics and liquid fragrances. Well-known brands include Yardley - Bond Street, Gorgeous, Lace, English Blazer and Lenthéric -Hoity Toity,...