Product Manager

2 weeks ago

Johannesburg, South Africa Sage Full time

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People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

**Job Description**:
Sage’s global advantage is our presence in 24+ countries. While we have singular, global products, we must ensure that the needs of the customers in local markets are defined as product requirements. We must also ensure that the products are understood in detail in the local markets; that their features and benefits are evangelized to the local teams (sales, service, marketing) and markets (customers, partners) so that we set up our products to succeed in the market

In summary, the role of the Regional Product Manager, as part of the Product management function at Sage, it to

To gather, understand and communicate the needs of the local market and customer into the global product.

To communicate the product itself back to that local market through our colleagues and with customers and partners as required.

The Product Manager will also engage with customers, and the local market, be that with partners and accountants. They will be absolutely passionate and deeply knowledgeable about our technology, and act as the go-to resource on product in the region they represent.

Key Responsibilities

Ensure product marketing, digital marketing & channel and strategic partners have all relevant product information to launch products and updates successfully

Collect, analyse and use data to support the development of the business strategy in the countries they support

Demonstrate and evangelise the product itself

Engage daily with local and global teams in the countries they support

Act as the go-to person for the products the Product Manager is responsible for in country or region

Engage with partners, accountants, press, media, customers etc - all external parties as required. Note, this is not from a marketing perspective but from the product and technology perspective

Input succinct product requirements into product management and be able to prioritise

Ensure product incident processes in country are set up and adhered to

Key Skills

Engagement with stakeholders at different levels with different functions (tech, marketing, sales, leadership etc.)

Deep customer and domain knowledge including local compliance, vendors, market forces and needs

Team player who understands they may not always be priority; knows when to lead and when to follow; always joins in the global mission

High energy, great listener, communicator generally

Excel at presentations to internal and external audiences; highly engaged on social platforms

Accountable for the outcome - the results in country and globally

Driven, ambitious

Passionate and expert at cloud and mobile technology

Seeks opportunity and removes obstacles

Passion for Sage growth and the customer

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