Restaurant Area Manager

3 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

Career Growth Hospitality Recruitment is on the look for a motivated and experienced Restaurant Area Manager to oversee operations, staff, and customer satisfaction for a plant-based restaurant chain across three outlets. This role will play a key part in maintaining high standards of service, promoting brand values, and ensuring operational efficiency in line with the brand’s plant-based mission.

**Responsibilities**:

- Oversee daily operations for all three outlets, ensuring consistency in service, quality, and customer experience.
- Implement and maintain standard operating procedures, emphasizing plant-based culinary standards and presentation.
- Conduct regular site visits to ensure outlets meet safety, hygiene, and brand standards.
- Recruit, train, and mentor restaurant managers and staff to promote teamwork, motivation, and professional growth.
- Lead team meetings, performance evaluations, and implement incentive programs to enhance staff morale and retention.
- Create and support training programs on plant-based offerings, customer service, and health protocols.
- Manage budget for each outlet, including cost control on food, labor, and supplies to achieve financial goals.
- Analyze financial performance, identifying areas for cost savings and profitability improvements.
- Report monthly KPIs to senior management and recommend strategies for financial growth.
- Ensure effective stock management, ordering, and inventory control, especially with seasonal or perishable plant-based ingredients.
- Collaborate with suppliers to negotiate contracts, optimize delivery schedules, and maintain quality in all ingredients.
- Act as the main point of contact for customer feedback, addressing issues promptly and implementing improvements.
- Ensure each outlet maintains a welcoming and inclusive environment for guests, reflecting the brand’s commitment to health and sustainability.
- Work closely with the marketing team to drive in-store promotions, events, and seasonal campaigns.
- Represent the brand at industry events and foster partnerships with local businesses to increase brand visibility.

**Requirements**:

- Minimum 3-5 years of experience in multi-site management, preferably within the plant-based, vegan, or health-focused restaurant industry.
- Strong leadership and communication skills, with a history of developing successful teams.
- Proficiency in budgeting, financial reporting, and inventory management.
- Knowledge of health and food safety regulations, with a commitment to sustainability and plant-based values.
- Ability to thrive in a fast-paced environment, demonstrating problem-solving and organizational skills.

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