Claims Controller Materials

4 days ago

Midrand, South Africa Coca-Cola Beverages Africa Full time

Key purpose is to support the effective management of vendor-owned returnable packaging by implementing controls to ensure optimal credit note recovery, and an accurate depiction of accounts to mitigate risk to the business.

**Key Duties & Responsibilities**:
**Vendor Credit Recovery**
- Engage Vendors to resolve outstanding and overdue credit notes and queries.
- Facilitate credit note submissions to Iron Mountain for CoS Accounts Payable to ensure allocation of credit notes to vendors.
- Facilitate the resolution of queries reported by Vendors relating to damage claims, quantity variances and price variances by collaborating with Plant Supply Teams for supporting documentation.
- Ensure that identified credit note gaps or queries are closed.
- Facilitate the resolution of queries raised by CoS Accounts Payable relating to credit notes that do not contain CCBSA Purchase Orders.
- Liaise with Procurement Category Specialists to facilitate the resolution of Contract Price Variance queries and to escalate non-compliance issues from identified Vendors.
- Extract provision calculation data for validation, update provisions calculation and obtain the necessary approvals for the execution thereof.
- Engage the Operations Financial Controller, on a monthly basis, for the posting of provisions journals.
- Ensure compliance to required Risk Analysis and Cost Management (RACM) controls for Inventory Management and Source-to-Pay by identifying gaps and facilitating the closure thereof.

**Monitoring and Reporting**
- Monitor Vendor adherence to Service Level Agreements (SLAs) and maintain a 7-day turn-around-time for returns and credit note processing.
- Compile a reconciliation report and maintain it by updating it with outstanding and recovered credit notes.
- Integrate and compile credit recovery report to support business decision
- making.
- Monitor and report on the percentage of damage claims received from Vendors.
- Coach Plant Supply teams on appropriate handling practices to reduce damages.
- Compile write off requirement on unrecoverable credit notes, due to damage claims or quantity disputes, and obtain necessary approvals.
- Track Key Performance Indicators (KPIs) weekly, including Working Capital, to ensure effective credit recovery.

**Skills, Experience & Education**:

- A formal qualification related to Finance, Procurement, Logistics and/or Operations Management.
- A minimum of 3 to 5 years’ experience, with at least 3 years in an FMCG environment dealing with materials and/or finished goods.

**General**:

- The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing. Interested applicants, who meet the above employee specifications, should please apply.

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