Case Management Consultant

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Employee Benefits**Function**:Clinical**Date**:23 Aug 2023Achieve more than
- ***
**YOU BELIEVE**
- Discovery Employee Benefits
Case Management Consultant
- **About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
- **Key Purpose of the role**
- The primary function of this role is to provide opinions as well as assess and manage claims and Early Intervention cases, with internal and external stakeholders, within the Disability Management process with the intention of keeping members at work or assisting them to return to work.
A key purpose is to add value to the current processes by identifying gaps, developing processes and proposing innovative recommendations that will impact efficiencies and the quality of work produced.
You will therefore need advanced technical skills, particularly in excel, excellent communication skills, sound clinical knowledge, work reintegration and rehabilitation exposure and be comfortable working to extremely tight deadlines.
The ultimate goal of the role is to manage the disability claims experience through in-claim case management and Early Intervention.**Areas of responsibility may include, but are not limited to**
- Complete in-claim case management and early intervention cases, across all schemes
- Provide opinions to assessors on potential case management/early intervention claims and cases
- Relationship management of service providers, brokers, employers and members
- Case management related stakeholder engagement
- Assist assessors with case management reports for their schemes and with client meeting that involve case management related discussions
- Support in the development and growth of the early intervention program
- Support in the management of the persons with disabilities project (Level Up)
- Assist with the development of case management protocols and SOPs
- Case Management data analysis and presentation
- Support with Early Intervention employer training and provide guidance in employer medical forums.
- Contactable at all times during working hours
- Attend all case management and disability team meetings

**Personal Attributes and Skills**
- Self-starter with a high attention to detail and the ability to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution-focused
- Analytical interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills
- People interaction skills including empathy, negotiation and boundary setting
- Presentation skills, including development of presentations
- Precise and detail orientated
- Conforms to case management team and disability department rules and guidelines

**Education and Experience**
- Qualification - Applicants must have a Bachelor’s degree in Occupational Therapy, Physiotherapy or Speech Therapy, ideally with experience in Vocational Assessments
- 2-5 years of clinical experience
- Experience in the insurance or wellness industries is preferred, but not required.
- Computer literate and proficient in Microsoft Office and Excel

**EMPLOYMENT EQUITY**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

  • Case Management Specialist

    1 week ago

    Sandton, South Africa Coloplast Full time

    **Location**: Sandton, ZA **Job Family**: Consumer **Country/Region**: South Africa Case Management Specialist - making sure our users get the best possible care If you believe that when an individual with an intimate health care need reaches the optimum level of wellness and functional capability, then everyone benefits; the role of Case Management...

  • Fraud Case Investigator

    4 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Bank**Function**:Risk Management**Date**:21-Feb-2023**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced...

  • SAP Bas Functional Consultant

    4 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Bank**Function**:Information Technology**Date**:17-May-2023- About Discovery- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our...

  • Expatriate and Employees Tax Consultant

    4 weeks ago

    Sandton, South Africa BDO South Africa Full time

    BDO Johannesburg has a vacancy for a suitable qualified and experienced Expatriate and Employees’ Tax Consultant. Purpose Manage a mixed portfolio of expatriate tax compliance and expatriate and employees’ tax consulting projects. This role will involve working very closely with the head of the division and involve a lot of direct client contact....

  • Automotive Customer Care Consultant

    4 weeks ago

    Sandton, South Africa HMSA Full time

    Fast growing Automotive OEM is seeking a self motivated and driven Automotive **Customer Care Consultant** to assist business operations and support the Automotive OEM dealership network in order to optimize customer experience and parts service delivery. **Key responsibility**: - Handle all written, telephonic, web, social and digital including walk in...

  • Service Consultant

    2 days ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Health**Function**:Call Center / Contact Center**Date**:14 May 2024**Service Consultant - Health Professionals** **Key Purpose** - To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards. - **Areas of...

  • Service Consultant

    4 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Health**Function**:Client Service**Date**:1 Nov 2023**Service Consultant - Health Professionals** **Key Purpose** - To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.**Areas of responsibility may...

  • Immigration Consultant

    5 days ago

    Sandton, South Africa CF Consulting Full time

    **Responsibilities** Provides accurate and timely advice to clients and senior staff relating to immigration matters. Identifies relevant issues for each matter (procedural or legal). Research issues and formulates solutions for immigration cases, including completion of appropriate documentation. Follows strict risk management procedures in the...

  • Delivery Consultant

    7 days ago

    Sandton, South Africa Magic Orange Full time

    **MagicOrange** is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative...

  • Commercial Development Manager

    7 days ago

    Sandton, South Africa Coloplast Full time

    **Location**: Sandton, ZA **Job Family**: Commercial Support **Country/Region**: South Africa Commercial Development Manager The Commercial Development Manager is responsible for providing data analysis as well as to lead projects with an aim to improve the commercial performance of Coloplast South Africa (SA) and Sub-Saharan Africa (SSA). The Commercial...

  • Nso Strategy Manager

    6 days ago

    Sandton, South Africa Volkswagen Group Full time

    **Job Description and Responsibilities**: - Develop and steer the implementation of Projects and Strategies supporting all NSO Business requirements in line with Group strategies, across all Brands and the Dealer Organization and within the SSA/Africa and North Africa region. - Working with HQ of BGC (Brand Group Core in Europe), Group strategy departments...

  • Trusts and Foundations Consultant

    7 days ago

    Sandton, South Africa Pele Energy Group Full time

    **The Role** **Knowledge Pele is seeking a highly skilled and motivated individual to join the Trusts and Foundations team as a consultant. The consultant will be responsible for assisting the team in developing and implementing research-based strategies for multiple Trusts, ensuring compliance, competitiveness, and effective implementation. This role...

  • Project Administrator

    6 days ago

    Sandton, South Africa TLT Appointing Full time

    Company Description About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search **Job Description**: - Break projects into doable tasks...

  • Project Administrator

    4 weeks ago

    Sandton, South Africa TLT Appointing Full time

    Company Description About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search **Job Description**: - Break projects into doable tasks...

  • Solution Architect

    7 days ago

    Sandton, South Africa Project Management Connection Full time

    The incumbent will ensure that the Company’s Business Development (SBD) solutions are designed, integrated, developed, maintained and enhanced efficiently and effectively and that it delivers against business needs. The incumbent is further tasked with the maintenance of the SBD blueprint that is usable and consistent with the Company’s Enterprise...

  • Resource Consultant

    4 weeks ago

    Sandton, South Africa Tower Group Full time

    Primary responsibility: Assist the consultants with generating revenue and making sufficient placements for the Company through the providing of efficient, quality support with regard to recruitment sourcing & full circle administration for the relevant division; Provide recruitment & administrative support to consulting staff;Assist consulting staff with...

  • Project Administrator

    4 weeks ago

    Sandton, South Africa TLT Appointing Full time

    Company Description About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search **Job Description**: - Break projects into doable tasks...

  • Consultant Corporate Development

    5 days ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

  • Consultant/Engagement Lead

    4 weeks ago

    Sandton, South Africa PRR Recruitment Services Full time

    Software consulting house is looking for a Consultant/Engagement Lead. Someone with strong experience Mining Technology. Engineering Degree is required Project Management qualification Previous mining exposure system optimisation exposure ideal candidate will be develop reports against timelines, URS and PEMS documents. Project closure reports is...

  • Virtual Sales Consultant

    6 days ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Connect**Function**:Call Center / Contact Center**Date**:15 Mar 2024- Discovery Connect :Virtual Sales Consultant About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose...