Marketing Systems Specialist

2 weeks ago

Johannesburg, South Africa IG Group Full time

Job Title

Marketing Systems Specialist

**Job Description**:
Role purpose

The Marketing Systems Specialist will be the Workfront system expert for IG’s Global Marketing community. They will be responsible for the administration and ongoing development of the widely used workflow management software and ensure the system is running efficiently and effectively across all functional areas. Tasks will include the day-to-day administration of the platform, troubleshooting system issues as well as submitting and resolving support tickets as required. Additionally, this individual will assist in process improvement efforts and will be responsible for creating and maintaining process documentation, as well as monitoring and enforcing process adherence.

What you will do

problem-solving capacity.
- Create, maintain and optimize configurations within the Workfront platform.
- Create and provide necessary reports, data, and dashboards for executives, business partners and

project management teams.
- Provide help-desk support to the user base for all Workfront related issues
- Authoring and maintaining training documentation, and providing training to new users
- Conduct regular audits of system use, adoption, and housekeeping.
- Management of Workfront user permissions and system access levels.
- Ensure proper project and data set-up, and correct use for accurate reporting
- Identify knowledge gaps within the user groups and provide guidance, consultation, and training on

Workfront where needed.
- Be responsible for the overall governance of the platform and Identify and drive process and system

improvements across the system.
- Keep up to date with new system feature releases and manage the rollout of new functionality inclusive

of testing, training, and troubleshooting.

Who we are

We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow’s opportunities. Today, we’re a global fintech company incorporating the IG, tastytrade, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents and over 400 000 active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you’d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

What you’ll get

As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:

- Competitive salary
- Private medical cover for you and your family
- Life insurance
- Contribution to gym memberships
- Unlimited access to LinkedIn Learning Platform
- Comprehensive global and local onboarding process - to the company and to your role
- Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture
- Option to participate and create ESG initiatives based on IG Brighter Future Fund
- 2 additional days off a year for voluntary work
- 1 additional day off to celebrate your Birthday

Who you are

You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values - to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritise your wellbeing and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture. If you’re inspired by our way of working and can bring something new to our team of top-notch people, then you’ll find a home here.
- You have a passion for technology
- You will can inspire your colleagues to be brave and tech savvy while maintaining administrative delivery.
- You will have recorded experience with process improvement - enablement and maintenance in a project and / or workflow management system.
- You can demonstrate the ability to obtain, analyse and evaluate system information, interpret, and present it in meaningful oral or written form for varied audiences.
- You will have excellent organization skills and acute attention to detail
- You will have excellent communication skills (oral, written, and interpersonal)
- You have an analytical mind and are a logical thinker.
- You are self-motivated & proactive
- You have project management experience.
- You have good knowledge of how to do P&L reporting and charge-backs.

Desirable Experience:

- Knowledge of Adobe Workfront (ideal but not mandatory, full training will be provided), or other project / Workflow managemen

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