Retention Counsellor

Anova is an NGO that empowers people and changes lives. Good health and quality of life are what motivates us to provide healthcare solutions and support for those who need it most.

We are looking for a Retention Counsellor to work closely with our clinics by facilitating solutions to queries raised by our prospective clients and/or refer them to other facilities where they can be assisted if it is not within our services.
- **Key duties and responsibilities**
- Follow up newly diagnosed clients for the first 100 days into care
- Schedule and arrange appointments for clients at the clinics
- Log calls electronically
- Facilitate the enrolment of clients into EAC using the Patient Adherence Plan together with enrolled nurses and lay counsellors
- Provide support to Anova outreach teams with linkage to care and ensure that the team reaches the 90-90-90 targets
- Ensure enrolled nurses report referrals to clinics for further management
- Form part of a multidisciplinary teams within Anova to promote 90% retention
- Initiate and organize internal trainings and workshops based on needs and request on tracing processes and systems
- Verify missed appointment and data collected at DoH sites in the district to ensure its credibility
- Provide supervised visits with tracing officers in facilities to assist with assessments and linkage to care process
- Ensure flow of tracing from facilities to call centers and report back to facilities
- Monitor tracing processes in facilities
- Consolidate verified weekly, monthly and quarterly reports on time and submit to the line manager
- Support targeted HTS, Index testing and linkage to care

**Essential qualifications and experience**
- Matric (Grade 12)
- Post matric certificate in marketing, customer service or equivalent qualification
- Previous experience in a customer support role
- HIV/AIDS training and experience will be added advantage
- Good communication skills (both verbal and written)
- Ability to communicate in at least 3 official SA languages, including English
- Ability to work with targets, deadlines and under pressure
- Good attention to detail
- Have excellent organizing skills

In accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.

**Preference will be given to persons with disabilities.