Vodacom Direct Sales Agent

2 months ago

Gauteng, South Africa Smollan Full time

The overall purpose of this role is to increase Business Internet LTE, Wireless, Wireless Air and Fibre (FTTB & FTTH) sales in line with the Vodacom Business targets. Work closely with Vodacom Franchisees / Dealers / Partners and their staff to accomplish daily, weekly and monthly sales targets.
Enable the store staff to action a sale. Guide and assist with the sales process from start to end. This individual will be responsible for managing the relationship between the outlet and client through delivery of results against set objectives. They will be responsible for motivating, training and assisting all sales staff within the retail outlets. In addition, sales targets can be achieved by the Vodacom Business Specialists (VBS) through direct sales & marketing activities
1-3 years’ experience within sales in Telecommunications and experience with a competing ISP
Diploma/NQF level 5
Valid Drivers License
Problem solving skills
Analytical skills
Computer literacy - MS office excel & powerpoint
Ability to Work independently on routine assignments or projects
Communication Skills (verbal & written)
KEY RESPONSIBILITIES
? Sales
? Sales Target Management
? Training of Retail sales staff (Products/Services/Systems/Processes)
? Call Diary Planning
? Call Diary Adherence
? Call capturing
? Information gathering
? Competitor Activity
? Relationship Management
? Customer Services and Escalations
? Reporting
Daily Feed Activity
? Morning stand-up at 08:00 daily with the RTL to discuss sales targets and sales output
? Kitted correctly, uniform and presentable as per guidelines
? Train retail sales staff on products/services/systems/ processes
? Daily, weekly feedback sessions to line management on activity and sales performance
? Ensure full Vodacom absolute rules enforced
? Align with Regional Manager and Single Point of Contact on strategy
Daily Reporting Tasks
? Complete the daily team register, training and sales to be submitted to the RTL
? Capture store visits and sales daily at 15:30 to be submitted to RTL
? Submit monthly travel logs to RTL (100% accuracy)
Sales Targets
? Facilitate the order and quotes and fast track the sales orders
? Prepare daily feedback to the RTL on Visits and Sales output
C2 General
? Meet monthly minimum target as set out to earn commission + 50% of allocated stores selling at least one product
KNOWLEDGE NEEDED TO DO THE JOB COMPETENTLY
TECHNICAL KNOWLEDGE
? Sales and Marketing Certificate/Diploma
? Telecommunications Product Knowledge (Broadband Products, Vodacom Business products)
? Training skills
? Proficient in Outlook, Word, Excel and PowerPoint
? Familiarity of VPP(Siebel) desired
THEORETICAL KNOWLEDGE
? Demonstrated skills and proven experience in Telecommunications Broadband sales
? Reporting (Word, Excel and PowerPoint)
? Training and Sales Presentations
? Sound knowledge of Telecommunications (Broadband Products and Services)
? Techno Savvy
? Face-to-face SME engagement
? Ability to understand and sell different products / packages
? Ability to understand and sell value adding products and services
? Maximise interactions to achieve agreed targets
? Excellent customer service
PREVIOUS WORK EXPERIENCE
? Minimum 3 years related sales experience (Telecommunication Broadband sales)
? Strong Training skills
? Must be able to work in a fast pace environment, multi task, and have good communication skills, both verbally and in writing
KNOWLEDGE SKILLS AND ABILITIES
? Sales and Target Driven
? Strong Training Skills
? Skills in problem solving
? Analytical thinking
? Excellent Business Acumen
? Relationship building with retail sales staff and management
? Strong communication & negotiation skills
? Ability to communicate professionally, both oral and written Understands the Client corporate culture and vision
ADDITIONAL REQUIREMENT
? Valid Driver’s license Must be able to work closely with Regional Partners/Management Team to achieve objectives
? All vehicles must comply with local and national regulatory requirements
? Vehicles must, at all times, comply with all license and applicable permit requirements
? Vehicles must be serviced and maintained as per manufacturers recommendations to ensure these remain fit-for-purpose and kept in safe working order as per local legislation and roadworthy requirements
C2 General
? All inspection and service records must be maintained as per local legal administrative requirements
BEHAVIOURAL COMPETENCIES
? Extroverted/Winning Attitude
? Excellent Peoples skills
? Coaching
? Ability to work unsupervised
? Self-motivated
? Able to use own initiative
? Negotiation skills
? Good communication skills
? Problem solving
? Attention to detail
? Creative & innovative
? Action Orientated

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