Analyst Credit Risk Cvm

3 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Overall Job Purpose Responsible for developing acquisition, as well as existing customer, Retail credit risk, collections or campaign strategies by using data analysis and predictive modelling techniques. In addition, responsible for developing monitoring and tracking management information (MI) of strategies and developing reports to highlight trends to management within the Portfolio.

**Job Description**:
Key Accountabilities

Accountability: Strategy Design and Analysis
- Develop data driven strategies within the Retail Customer Value Management (CVM) team. This includes the following actions.
- Liaise with the relevant stakeholders in order to identify and select an appropriate data sample (for example, the target market) for strategy design.
- Source data on, for example overall performance and point in time status on customer's accounts/credit history, from various data sources within the ABSA domain as well as external organisations (i.e. Credit Bureaux) using Statistical Analysis Software (SAS) as well as database query tools.
- Consolidate the data in a logical manner such that it is analytical ready for SAS.
- Identify any data anomalies/trends and investigate possible causes for these. If necessary, suggest possible remedies for these anomalies to the portfolio's Management Team.
- Develop several alternative profitability strategies based on an analysis of the data and risk criteria available.
- Produce a detailed report the CVM and portfolio Management Team on the strategy design which needs to include the following:

- Indicate the data sample used, possible data exclusions and the reasons of the exclusions
- Document the strategy design methodology in such a manner that it is transparent and understandable to technical as well as a non technical audience.
- Document possible alternative strategies and their impact on the business (i.e. champion/challenger).
- Obtain buy-in from all stakeholders (e.g. CVM and portfolio Management Teams) by communicating the strategy verbally to both technical and non-technical audience.
- Present the strategy within the CVM monthly meeting to ABSA Internal and Barclays stakeholders.
- Liaise with the CVM capability team to ensure that the strategy is correctly implemented and that the timelines are within acceptable standards.
- Execute unit testing (if required) to ensure that the proposed strategy is correctly implemented in the credit scoring systems.
- Continually benchmark current strategies against mandated risk criteria as well as industry standard and best practice benchmarks.
- Secure approval from relevant governance structures. This includes sign-off control processes

Accountability: MI Production
- Produce and analyse monthly MI, to provide insightful commentary to support the data that details areas of potential concern and develop remedial action plans to address the issues.
- Produce strategy review documentation that shows the relevant performance of comparative acquisition and existing customer strategies. This needs to include profit, volume and risk related metrics.
- Produce ad-hoc analysis reports on the specific credit, campaign or collections issues - this would include detailed investigations into Possible problem areas within the CVM credit risk portfolio.
- Communicate with the members of the respective Strategic Business Units (SBUs), Group functions and.
- Management Committees on an ongoing basis to ensure the speedy adoption of strategy development and revisions.
- Communicate analytical results to both technical and non-technical audiences.
- Work together with cross functional teams, which may be geographically dispersed, to deliver credit risk initiatives.
- Manage strategy sign-off process to ensure that all stakeholders are informed of proposed strategy changes and benefit/impact of these changes to the business.
- Liaise with operational areas (for example, inbound call centre managers and the manual risk underwriting teams) to ensure strategies are working optimally.
- Ensure that all strategies comply with ABSA credit risk policies and framework

Accountability: Customer Complaints Management
- Investigate and resolve all unresolved customer complaints that are escalated to for final decisioning. Provide prompt and clear feedback to the source of the complaint. This needs to be done for both new acquisitions as well as existing customer’s complaints.

Education and Experience Required
- B Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or similar.
- 3 years’ experience is required, in data analysis uti

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