Otd Customer Services Manager

3 weeks ago


Johannesburg, South Africa Clicks Group Limited Full time

Advert reference: click_012938
Advert status: Online
- **Position Summary**:
**Industry**:Wholesale & Retail Trade

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Gauteng

**Contract**:Permanent

**Remuneration**:Market - Related

**EE position**:No

**Brand**:Clicks Group

**Introduction**:
We are looking to recruit a Customer Service Manager to ensure customer service satisfaction on the business's online sales. The role will be based at our OTD (On The Dot) Warehouse in Olifantsfontein and will report to the Logistics Executive.

**Job description**:

- Job Purpose:

- Management of On-line sales service provider and customer service satisfaction.

Job Objectives
- Daily management of service level performance against contracted customer
- service levels (KPI’s)
- Setting up and managing daily reports from the OTD customer service centre
- Managing the service providers performance with regard to:

- Stock management and prep counting (daily routines) and reporting there of.
- Customer order management and operational focus on order accuracy and
- customer order completeness
- Courier service delivery reporting and engagement on service concerns
- Manage market place customer service
- Manage the daily DC OTD relationship and stock management
- Analysis and management of OTD cost

**Skills**:

- Customer relationships
- Contract management of a service provider
- Cost management
- Stock and systems alignment
- Negotiation
- Financial control
- Managing third party relationships

Personal Competencies
- Leading and Deciding
- Interaction and Presenting
- Creating and Conseptualising
- Organising and Executing
- Analysing and Interpreting
- Supporting and Cooperating

**Minimum requirements**:

- Education and Qualifications
- Matric
- Degree in Business Management or Supply Chain and Logistics

Minimum Experience
- 3 years experience managing outsourced logistics service providers in an online environment



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