Eft Claims Specialist
7 months ago
Job Title: EFT Specialist
Reports to: EFT Lead
Function / Sub-Function: Customer Operations / Order To Cash
Work Level: WL1C
Location: La Lucia
Background:
iOps is focused on transforming the way we work to create exceptional experiences across Unilever’s wider ecosystem encompassing markets, customers and Partners. Through leveraging connected technology, third-party Partner skills and expertise and reimagining our processes we will ultimately unlock growth and ensure a superior customer experience.
The EFT Specialist role sits within the Order To Cash Team which will work with our internal stakeholders and selected Partners, Capgemini and IBM, to deliver value across the collections and claims pillar. The team will focus on ensuring end to end processes, enabled by key technologies and ways of working across this eco-system to deliver better business outcomes.
Main purpose of job:
This role will work closely with the EFT Lead to simplify and harmonise claims resolution process where recurring issues/inefficiencies are identified & addressed. Focus on driving efficiencies with our business partners (Capgemini and IBM), and with customers, always ensuring collaboration.
Key accountabilities:
- Deliver workplan and targets through Capgemini and IBM, ensuring all deadlines are met for timely execution of payments
- Support Capgemini to investigate all unmatched claims and resolve within acceptable timeframes to avoid ageing.
- Collaborate with EFT Lead, customer and other internal stakeholders for timely dispute resolution.
- Ensure claims are approved and processed according to guidelines defined and where approval required, that it is according to Schedule of Authority.
- Ensure all transactions are audit compliant and approvals must be recorded for traceability.
- Monthly reporting to Customer Development Finance (CDF) Team on TTS accruals by customer (P&D Report)
- Collaborate with CDF Team on trend analysis to assess large buckets of spend.
- Assist EFT Lead with monthly recon review process and resolution of unresolved balance sheet hygiene issues (recipient account).
- Analyse customer behaviour, ways of working and assess whether they are compliant or not to Unilever standard operating procedures.
- Identify and report recurring issues (process, people, system and compliance). Recommend and/or implement process improvements or solutions.
- Roles & responsibilities may change based on line manager discretion.
Experience and qualifications required:
- Business acumen and customer centric mindset
- E2E function agnostic integrator (non-silo mentality)
- Demonstrable Agile mindset and capabilities
- Ability to drive change
- Strong personal accountability for delivery
- Ability to work effectively in both independent and diverse multi-task team environments.
- Experienced in working with virtual teams and driving performance across a diverse mixture of cultures.
- Strong English language skills written and spoken
Key interfaces:
The role will interface with the following key stakeholders amongst others:
- Collections & Claims Manager
- Customer Development Finance Team
- Finance Teams
- Selected Partners: Capgemini and IBM
-
Insurance Claims Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa The Recruitment Council Full timeJob Title: Insurance Claims SpecialistAbout The RoleWe are seeking a dedicated and experienced Insurance Claims Specialist to join our team at The Recruitment Council. This role will involve managing and processing motor insurance claims efficiently, ensuring adherence to policy terms and company standards.Key ResponsibilitiesClaims Management: Handle and...
-
Pricing Claims Specialist
7 months ago
Durban, South Africa Unilever Full timeJob Title: Pricing Claims Specialist Reports to: Promo & Pricing Lead Function / Sub-Function: Customer Operations / Order To Cash Work Level: WL1C Location: La Lucia Background: iOps is focused on transforming the way we work to create exceptional experiences across Unilever’s wider ecosystem encompassing markets, customers and Partners. Through...
-
Claims Processor Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa The Recruitment Council Full timeAt The Recruitment Council, we are seeking a skilled Claims Processor Specialist to manage and process motor insurance claims efficiently. This role is based in Kloof, Durban, KZN, and reports to the General Manager Claims.About the RoleThis is a full-time position that requires strong analytical and decision-making skills, as well as excellent communication...
-
Insurance Claims Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa The Recruitment Council Full timeJob Overview:The Recruitment Council seeks a skilled Insurance Claims Specialist to manage and process motor insurance claims efficiently. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of short-term insurance products.Key Responsibilities:Claims Management: Handle and process motor insurance claims...
-
Healthcare Claims Specialist Position
3 weeks ago
Durban, KwaZulu-Natal, South Africa Pillango Placements Full timeWe are looking for a seasoned Healthcare Claims Specialist to lead our administrative medical services team. As a key member of the Pillango Placements team, you will play a critical role in ensuring timely and accurate delivery of medical debt services to clients.In this role, you will be responsible for capturing patient demographics and claims accurately,...
-
Accident Claims Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa People Solved Full timeAt People Solved, we are seeking a detail-oriented Accident Claims Specialist to join our team. This exciting role involves assessing daily claims for damages and making informed decisions regarding repair options.Key Responsibilities:Assessing daily claims for damages and managing repair decisionsAddressing discrepancies with repairers and assessing...
-
Claims Consultant
7 months ago
Durban, South Africa TLT Appointing Full time**Company Description** About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search - Authorize claims within the set mandate and resolve all...
-
Claims Fulfillment Consultant
7 months ago
Durban, South Africa Pronel Personnel Full time**Job Purpose** **A. Claims Processing** The following directly centers around your daily obligations: - Authorise claims within the set mandate and resolve all claims within the agreed productivity targets and turnaround times by utilising the claims diary system effectively. - Demonstrate a clear understanding and execution of customer complaints and...
-
Assessor- Life Claims
7 months ago
Durban, South Africa Platinum Recruitment Solutions Full timeWe are looking for a qualified Assessor to join our life claims team. Please see the requirements below: - Detailed knowledge relating to the specialist/technical nature of life claims assessment. - Good understanding of medical conditions and the ability to understand medical terminology and medical reports. - At least 2 - 4 years’ work experience as a...
-
Healthcare Claims Administrator
7 months ago
Durban, South Africa Hi-Tech Recruitment Full time**KwaZulu Natal**, Durban** **R 15 000 - R 16 000 Monthly Cost To Company** **Healthcare Claims Administrator** A leadership team that values autonomy R15 000 - R16 000 + Benefits Top Healthcare Bureau with a connection to one of the Top Software Development houses in the healthcare sector is looking for an addition to join their growing team. **Role...
-
Employee Benefits
7 months ago
Durban, South Africa Afrizan People Intelligence Full time**JOB DESCRIPTION** **Our client in the Benefit Fund Administration Industry is looking for enthusiastic and passionate Claims Consultants, with experience dealing with Death, Retirement and Trust Claims. The purpose of this role would be to provide specialist advise and support ensuring that claims are paid out as accurately and timeously as...
-
Claims Assessor: Life
7 months ago
Durban, South Africa Pronel Personnel Full time**Requirements**: - Detailed knowledge relating to the specialist/technical nature of life claims assessment - Good understanding of medical conditions and the ability to understand medical terminology and medical reports - At least 2 - 4 years’ work experience as a Life Assessor is required - Previous work experience in long term insurance services,...
-
Personal Lines Claims Investigator
5 months ago
Durban, South Africa Momentum Insure Company Limited Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme),and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Disclaimer** - As an applicant,...
-
Personal Lines Claims Investigator
1 week ago
Durban, South Africa Momentum Metropolitan Holdings Full time-Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. Role Purpose Momentum Insure is looking...
-
Creditors Clerk
18 hours ago
Durban, South Africa Tailormade Solution Full timeThe Creditors Clerk is to carry out the most important functions in accounts payable accounting ( processing/ matching invoices, claims processing and clearing, reconciliations, reporting). **KEY PERFORMANCE AREAS**: - Reconciliation and payment staging/ run the payment program. - Processing and matching invoices. - Processing items and balancing. -...
-
Senior Investigator
1 month ago
Durban, KwaZulu-Natal, South Africa Pineapple Full timeOur company, Pineapple Tech PTY LTD, is seeking a highly skilled Senior Investigator to join our team in Durban, KwaZulu-Natal. As a key member of our short-term insurance claims department, you will play a crucial role in investigating motor, contents, and all-risk claims.About the RoleThis position involves conducting thorough investigations, collaborating...
-
Financial Transactions Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Network Recruitment Full timeJob OverviewWe are seeking a highly skilled Financial Transactions Specialist to join our team at Network Recruitment. This role is ideal for individuals who possess strong analytical skills and attention to detail, with a passion for ensuring the smooth management of financial transactions.About the RoleThis exciting opportunity involves managing the...
-
Card Sales Representative
7 months ago
Durban, South Africa TotalEnergies Full time**Pays** Afrique du Sud **Lieu** South Africa **Lieu de travail** DURBAN-FORMOSA RD 103(ZAF) **Société employeur** TotalEnergies Marketing South Africa (Pty) Ltd **Domaine** Commerce **Type de contrat** CDI **Expérience** Minimum 3 ans - Appropriate degree in sales / business management or administration and 2-4 years marketing and sales...
-
International Trade Compliance Specialist
4 days ago
Durban, KwaZulu-Natal, South Africa Hr Xchange Full timeJob DescriptionAt Hr Xchange, we are seeking a highly skilled and experienced Senior Customs Entry Clerk to join our team.About the RoleThis is a pivotal position requiring meticulous attention to detail and in-depth knowledge of customs regulations and procedures. The successful candidate will be responsible for all customs clearance documentation,...
-
Insurance Specialist Roles
3 days ago
Durban, South Africa Dixie Recruitment Full timeWe have several exciting roles in leading wealth management and insurance brokers in the Durban area. Positions available: - Commercial and Personal Lines Underwriter - Short term Claims Consultant - Corporate Benefit Specialist - Medical Aid Specialist - Broker Assistant/Administrator - Paraplanning manager **Requirements**: - Completed Matric or...