Branch Controller

2 weeks ago

Tzaneen, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

**experience and qualifications**:

- Minimum Qualification - NQF 5 Qualification
- Preferred Qualification - Appropriate Degree at NQF 6
- Experience - 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
- Additional Knowledge - Customer Service
- Sales
- Bank Policies
- Rules and Compliance processes required in a Branch environment
- Person must not be an unrehabilitated insolvent
- **additional requirements**:
**responsibilities**:

- Identify and utilise opportunities for revenue growth to deliver on sales targets
- Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
- Drive Sales and Service requirements to ensure excellent customer service and achievement of targets
- Measure and ensure compliance to Branch Audit and process and processes requirements to mitigate risk
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
- Participate in planned activities that are appropriate for own and employee development
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Prevent wastage and identify process improvements to contain and reduce costs

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