Terminal Attendant

Ensure that the Branch operates in accordance with all current applicable legislation, rules

and regulations
- Ensure that the Branch provides the highest possible levels of customer service
- Ensure that the Branch operates in accordance with Company Policies and Procedures, and

Internal Control Procedures
- Ensure that the Branch operates according to the highest possible standards, in keeping

with its objective to become the market leader in South Africa in its industry
- Responsible for ensuring that electronic bingo equipment is serviced, maintained and

Operational at all times.
- Ensure compliance with FICA Internal Rules
- Ensure that all relevant keys are collected and signed for before each shift and returned and

sealed at the end of each shift
- Change tickets in the EBTs as and when required
- Ensure that any technical matters that cannot be repaired are reported to the Duty

Manager
- Assist with and ensure clearance is conducted in line with Internal Control Procedures
- Assist customers with the playing of EBTs and deal with customers in a professional manner
- Maintain a constant presence in the gaming area
- Report any suspicious persons in the gaming area to the Duty Manager
- Assist with and ensure that clearance is conducted in terms of Internal Control Procedures
- Ensure that the department is kept clean and tidy at all times and that attendance

requirements are met
- Assist with serving drinks and food to guests
- Overall responsible for ensuring that all EBT’s and other equipment is in good working order
- Ensure that the Technical Department is contacted should assistance be required
- Assist with general maintenance of other equipment

**Job Type**: Permanent